The Factory Service Technician is a challenging role that utilizes developed technical troubleshooting skills, analytical skills, mechanical skills, and customer service skills to enact repairs and maintenance services on customer owned equipment as well as company asset equipment. This role will deliver a positive and impeccable customer service experience through timely and transparent customer communications via email and telephone all throughout the factory workorder process; including providing service estimates, obtaining work authorizations, reporting service activities/findings, and collecting payment for services. This role utilizes established quality-controlled procedures to perform all work activities and requires a keen attention to detail and excellent written/verbal communication to process and document workorders and shop orders in Salesforce and SAP databases.

Key Responsibilities:

• Perform diagnostic testing, repairs, troubleshooting diagnostics files, performing test and calibration routines on the instruments to which assigned, observing all applicable safety procedures.
• Communicate with customers and accurately record Salesforce Work Order details.
• Create customer estimates, collect customer PO’s, create invoice orders for billing purposes
• Accurately account for all inventory transactions associated with the repair process
• Maintain familiarity with all test and calibration routines required in the service process, as well as procedures for issuing calibration certificates, and perform these routines as needed

Additional responsibilities include but are not limited to:

• Maintain and repair test fixtures per controlled procedures
• Participate as a member in one of the site’s safety teams
• Participate in various project teams as assigned

The ideal candidate will be a service professional with experience operating, maintaining, repairing, and troubleshooting analytical instrumentation, medical devices, or laboratory equipment in quality-controlled environments. The ideal candidate enjoys working on mechanical systems, electrical systems, and has basic knowledge of chemistry. The ideal candidate will possess basic customer service skills; be an active listener, an empathic responder, practiced in providing professional and articulate verbal & written communications, have a keen attention to detail, and provide accurate and timely responses. The ideal candidate has a positive attitude and thrives working in both a team environment and as an individual contributor.

Core Qualifications

Required:

• High School Diploma/GED with at least 3 years’ experience with chemical instrumentation, analytical chemistry experience, or related manufacturing experience
• At least 2 years’ experience repairing or working with analytical instruments

Preferred:

• Associate degree in Chemistry, Chemical Engineering, or other science/technical discipline

Other Useful Skills and Abilities:

• Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrated ability to work independently to accomplish required work to completion within the required timeframe
• Excellent verbal & written communications
• Customer service oriented
• Teamwork oriented and collaborative.

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Please click here to learn more about our Analytical Instruments business.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $27 - $37/hr
• Health & Life Insurance
• Paid Vacation & Sick Time
• Paid Holidays
• Parental Leave
• 401(k) Plan

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.