Are you excited to grow with an energetic, diverse, highly skilled HVAC company?

Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area.

We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.

The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.

Must be available in Austin or surrounding areas for in-person training and completing regular tasks on-site.

What you'll be doing:

• Supervise and lead Service Technicians and Installation Crew

• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians

• Conduct ride-a-longs with technicians and provide feedback

• Ensure all repairs and installations are completed to the highest quality standards and any necessary permits are obtained

• Communicate and monitor goals

• Manage workload and schedules to best utilize manpower and maximizes profits

• Ensure technicians are being dispatched effectively – Communication with Admin team regarding dispatching feedback or adjustments

• Assist technicians with issues while in the field

• Facilitate weekly meetings

• Resolve customer issues or concerns to ensure complete satisfaction

• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements

• Ensure all team members comply with OSHA safety standards.

• Harness a safety culture

• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business

• Manage and stay within departmental budget

• Achieve budgeted gross margin

• Meet or exceed all company goals

• Maximize lead opportunities, retain and grow Club Membership clients.

• Manage inventory, equipment and service fleet

• Review and approve new products and services

• Perform clerical duties associated with field technician paperwork, personnel evaluations, and expense reports

• Carry out additional duties assigned by the General Manager or Owner

• Obey and teach the company Code of Ethics, Team Rules, and Team Philosophy.

Skills & Requirements:

• Strong professional written and oral communication skills
• Highly organized
• Proven track record of maintaining professionalism, composure and discretion
• High school diploma or equivalent
• 6+ years of field service management experience
• Strong knowledge of HVAC
• Strong Microsoft Office Skills (Word/Excel and Outlook)
• Aptitude for organization and recordkeeping
• Experience using ServiceTitan is a plus!
• Bilingual (Spanish & English) is preferred, but not required

Benefits:

• Laptop
• Opportunities for commission and performance-based bonuses
• 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
• Comprehensive benefits package including health, dental, and vision insurance options
• 50% of healthcare paid after 90 days on the company plan

Location: Hybrid work week. 4 days in office, 1 day remote.

Hours: 8:00am-5:30pm CT weekdays (and some weekends as needed)

Job Type: Full-time

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
All clients and employees are required to wear a mask. Regular sanitization. This particular role typically doesn't involve face-to-face contact with clients.

Application Question(s):

• Are you located in Austin or the surrounding metropolitan area?

Education:

• High school or equivalent (Preferred)

Experience:

• Field Service Management: 6 years (Preferred)

Work Location: On the road

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