Job Title: Field Service RepresentativeCompensation: $17 - $19 / hour Benefits Offered: Medical _Employment: 40 hours / week_

Position Summary:We are seeking a dedicated and talented medical professional to join CADE Medical as a Field ServiceRepresentative in the Honolulu area. This position is responsible for working autonomously at an on-site location.This is a great opportunity to work in a clinical setting for a rapidly growing local healthcare business.

Duties and Responsibilities:● Provides comprehensive account management and day to day service operations for Stock and Bill programs customized for clinical orthopedic practice.● Responsible for proper measuring, application and instructions of soft orthopedic goods, functional bracing, bone growth stimulation, and all other products dispensed at clinics.● Provides customer service to clinical staff including physicians, physician assistants, and patients.● Responds to questions, issues, and problems of moderate to complex scope.● Serves as a liaison between customer and sales team.● Responsible for inventory management including audits, defective product returns, exchanges and public education in accordance with OSHA regulations.● Works within EMRs to access appropriate patient information for billing, as well as to read and understand medical records.● Responsible for verifying insurance benefits using real-time automation tools for upfront collection of deductibles and coinsurance.● Completes and delivers appropriate documentation to CADE’s Billing Department, following all necessary compliance and regulatory processes.● Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing

Department.● Coordinates patient care for follow-up brace fitting appointments as necessary.● Responsible for educating staff members on Field Service policies and procedures.● Identifies infection control area(s) for product disposal and educates staff of area requirements.● Other duties as assigned

Qualifications:● Minimum of 1 years experience in a hospital, healthcare facility/clinic or office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience desired but not required

● CNA experience or schooling preferred● High School Diploma or GED.● Experience dealing with multiple physicians/nurses in a high-volume setting is preferred.● Previous experience with inventory management programs and EMRs is preferred.● Demonstrated experience with the application of soft goods/functional bracing preferred.● Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.

Work Environment & Physical Demands:● Field based (i.e., physician’s offices, hospitals, clinics, etc.).● Physical Demands: Must frequently lift and/or move up to 20 pounds. Office desk work requiring sitting, walking, using phone and computer● Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID-19 considerations:● COVID-19 vaccines will be required by the customers (hospitals) we work with, therefore required for this position.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Medical specialties:

• Medical-Surgical

Physical setting:

• Clinic
• Hospital

Weekly schedule:

• Monday to Friday

COVID-19 considerations:
COVID-19 vaccines will be required by the customers (hospitals) we work with, therefore required for this position.

Experience:

• Patient Interaction: 1 year (Preferred)

Work Location: Multiple Locations

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