Field Service Technician Job at MEISYSTEM INC
Meisystem Inc. (MEI), leader in the manufacturing of automatic lens edging machines, is looking for a highly motivated individual in the role of Field Service Technician. Reporting to the Technical Department Manager, the Field Service Technician will:
- Perform machine installations and preventive maintenance
- Travel extensively (70% of the time) across the USA, Canada and Mexico
- Provide customer support
- Identify, troubleshoot, diagnose, and resolve equipment issues
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Attend shows and exhibitions if required, as technical support for installation of machines
Qualifications and Skills
This job typically requires a high school or trade school diploma or 1-3 years of related experience. Additional experience and/or education and competencies are required for higher level jobs. The successful candidate will also have:
- Electro-mechanical skills to interact with customers and the headquarter technical support department
- Basic knowledge of modern CNC machinery and relative components
- Exemplary interpersonal and communication skills
- Familiarity with Windows based computers
- personal and professional satisfaction by providing solutions to problems while ensuring a high level of overall customer service/satisfaction
- A proven ability to self-motivate and work both independently and as part of a team
- An appreciation for and understanding of diverse audiences and communities
Physical requirements
This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.
Other requirements:
Operation of a motor vehicle as part of the position’s duties, a valid passport, and driver's license are required. Successful completion of a motor vehicle records check, in addition to standard background checks, is also required.
Building a Career at Meisystem Inc. (https://meisystem.com/)
Founded in 1985 in Italy, from the very beginning MEI S.r.l. has been in the business of developing CNC machines of the highest quality. In the 1990s, MEI entered the optical market with the introduction of the sunglass lens edger Sphera, which reached every large producer of sunglasses across the globe. Through a process of continuous collaboration with its clients, MEI developed a series of further models that brought it to eventually dominate the lens cutter industry.
MEI’s main headquarter is located in Ponte San Pietro, Italy. To be able to better serve its clients located all over the world, MEI opened its first subsidiary in the USA, based in Chicago, Illinois. Later on, Meisystem Asia was established in Hong Kong and Meisystem do Brazil was established in Sao Paulo. Recently, MEI has opened another office in the US, located in Irvine, California, to promptly assist its clients located in the western part of the country.
MEI is always focused on improving the manufacturing process to provide our customers with higher quality and throughput. MEI is looking for people driven by the desire of professional growth and the achievement of the company's goals.
MEI provides its employees with highly competitive salaries and benefits, a great work environment, stability, generous paid-time off, and a 401k plan (after one year of employment with the Company). Employees are recognized and rewarded for their achievements through annual performance evaluations and salary reviews.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location:
- One location
Work Location: In person
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