C1 Company Overview: Overview: Responsibilities:

• 
  Ensures exceptional client satisfaction is consistently delivered and maintained
• Responds to customer requests for on-site install/repair and performs scheduled maintenance of equipment to high standards and to the satisfaction of customers
• Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location
• Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
• Diagnoses/troubleshoots end-point computer-based and peripherals’ issues
• Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoots and supports 3rd party software and applications
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
• Adheres to procedures and safety requirements as appropriate

• Manages client’s SLAs
• Performs Server Room Rack and Stack
• Performs Desktop/Laptop/Printer installation

Qualifications:

• Bachelor’s degree in an IT related or Business field preferred from an accredited university
• CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
• Experience and knowledge of change management principles, methodologies and tools
• Knowledge of ITIL service management model
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Strong analytical, interpersonal, and relationship building skills
• Must have legal authorization to work in the U.S. for any employer
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment to get the job done
• Superior negotiation, coordination, and conflict resolution skills
• Ability to adapt to change quickly
• Requires a valid driver's license
• Excellent customer service skills
• Computer and LAN networking experience

• CompTIA A+ and/or CompTIA Server+ Certificate
• Problem analysis and problem-solving
• High stress tolerance

Additional Information:

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

Overview (Text Only): The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process. #LI-JM1