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Position Summary:

According to daily assignments and task sheets, performs a variety of assignments that may include patient/resident customer service, cafeteria and catering services, cash handling, patient and resident menu assistance, patient visitation, tray assembly, meal distribution and service, dish room and general sanitation, and cleaning and safe use of kitchen equipment. Adheres to hospital and department policies and procedures. Complies with all regulatory requirements including State DOH Long Term Care and JCAHO Standards

Education, License & Cert:

High School graduate (or GED) required

Able to read, write and be able to understand written and oral communication.

Experience:

Previous Food Service experience in a healthcare setting desirable, but not required

Previous customer service experience desirable, preferably in the food service industry

Personal computer skills preferred

Essential Functions:

1. Develops and maintains good communication with patients, residents, customers, and co ‐ workers.

2. Responds to customer issues and concerns, promptly reports concerns to supervisor. Greets all customers with a smile, helpful demeanor and utilizes AIDET.

3. Visits patients and residents assisting with menu selections, accurately enters selections into tablets following diets and restrictions.

4. Delivers meals to and meal rounding is performed at each meal, following up immediately on any requests or concerns

5. Prepares for meal service line(s) making sure all areas are stocked and ready for service on time. Preps and serves all foods as per menu or meal ticket making sure quality standards are followed. Uses correct utensils as established by department guidelines. Sets a steady pace allowing service to be completed efficiently and on time.

6. Performs cashier duties, accurately ringing up sales, making change and handling customer concerns.

7. Follows state, JCAHO, and department standards and sanitation procedures, and maintains a clean, sanitary working environment. Immediately reports any safety hazards to supervisor.

8. Works safely with equipment including correct operating and cleaning. Reports malfunctions to supervisor. Does not operate equipment not trained to use.

• Uses personal protective equipment correctly.

• Identifies/utilizes cleaning chemicals used, following directions recommended by manufacturers and SDS sheets.

• Follows facility and department infection control policies and procedures.

• Follows facility protocols for hazardous materials and waste program.

• Adheres to emergency programs and participates in drills as appropriate.

• Adheres to life safety program in fire drills as appropriate.

• Adheres to facility confidentiality and patient rights as outlined in the facility HIPPA policy and procedure.

• Participates and attends departmental meetings and staff development programs as appropriate.

Other Duties:

1. Other duties as assigned

2. Assists in the training of new employees, making new employees feel welcomed and at ease

3. Utilizes proper body mechanics to prevent injuries

4. Attends meetings and training sessions as required. Also participates in quality work groups and supports performance improvement initiatives and goals.

5. Demonstrates effective time management, completes tasks on time.

6. Demonstrates safe working habits. Always wears slip resistant shoes.

7. Maintains a neat, clean, and sanitary work area.

8. Maintains good order, cleanliness and sanitary standards of food storage area, freezers, and refrigerators.

9. Must be able to work on a rotation schedule, including weekends and holidays as assigned

10. Follows dress code and good personal hygiene practices

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.