Front Desk Agent Job at Eastern Sports Management
The Memphis Sports and Events Center (MSEC), located adjacent to Simmons Bank Liberty Stadium, is a 227,000 square foot facility designed to drive both sports tourism and local engagement. With 16 basketball / 32 volleyball courts that are adaptable to a wide range of sports and events, the MSEC will also feature amenities such as a full-service cafe, VIP suites and spectator seating for thousands. The facility is operated by Virginia-based Eastern Sports Management (ESM) and is part of the Liberty Park project, a mixed-use development of entertainment venues, dining, retail, hotels and apartments.
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Greet guests and provide information about services and activities at the property
Provide courteous and friendly service to all guests
Resolve guest complaints with or without the assistance of supervisory personnel
Complete registration process for services/activities offered at the property
Process payments in accordance with property standard procedures
Maintain a cash drawer in accordance with property standard procedures
Complete shift reports in accordance with property standard procedures
Complete and file applicable waivers for participation in activities
Operate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager
- Applicants must be 18 years of age
- Maintain strict confidentiality regarding guest information
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Display strong verbal communication skills
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Display professionalism in appearance and interaction with guests
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Detail oriented and possess outstanding organizational skills
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Ability to remain calm and focused in a high-volume, fast-paced environment
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Ability to work in difficult and stressful environments
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Ability to prioritize and perform multiple tasks simultaneously
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Ability to remain calm and professional in emergency situations
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Availability to work evenings, weekends, and holidays if necessary
QUALIFICATIONS
Education and/or Experience: No prior experience or training is required. Guest-facing experience is preferred.
Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.
Mathematical Skills: Calculate total payment amounts and/or change with or without technology (computer programs, calculators, etc.)
(>66%)
Work Environment:
The Front Desk Staff is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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