The Holiday Inn Express and Event Center is seeking a warm, cheerful individual with a guest-centered attitude for a Front Desk position within our hotel.

ESSENTIAL FUNCTIONS:

• Check guests in and out of room.
• Able to provide accurate and appropriate information to guests and customers.
• Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency and/or heavy hotel activity.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Answer guest questions regarding area or hotel, outlet information and services.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Represent the hotel with professionalism and decorum.
• Attend all scheduled mandatory Guest Services Department meetings, training and hotel meetings.
• Make corrections and adjustments and handle all computer problems that might occur throughout shift.
• Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS:

• Cash handling experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Attention to detail.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• Ability to access and accurately input information using a moderately complex computer.
• Must have excellent telephone etiquette skills.
• Must be able to represent the company in a professional, well-groomed and courteous manner.

Job Types: Full-time, Part-time

Pay: $13.50 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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