To be considered for this Part-Time Non-Exempt position, copy and paste this URL in your browser and create a new account:

https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=537157061

The Memphis Sports and Events Center (MSEC), located adjacent to Simmons Bank Liberty Stadium, is a 227,000 square foot facility designed to drive both sports tourism and local engagement. With 16 basketball / 32 volleyball courts that are adaptable to a wide range of sports and events, the MSEC will also feature amenities such as a full-service cafe, VIP suites and spectator seating for thousands. The facility is operated by Virginia-based Eastern Sports Management (ESM) and is part of the Liberty Park project, a mixed-use development of entertainment venues, dining, retail, hotels and apartments.

MSEC is currently accepting applications for Front Desk Staff. The Front Desk Staff is the first point of contact for guests of the Memphis Sports and Events Center and is expected to provide excellent guest service. The Front Desk Staff needs to be prepared to answer a variety of guest questions regarding services and/or activities available at the property (e.g. membership prices/plans, available leagues and rates, events, and other services or activities available at the property). The Front Desk Staff also provides tours of the property and enforces the property’s rules and policies. The Front Desk Staff reports directly to the Membership Director, Business Development Director, or Assistant General Manager depending on the property’s organizational structure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and provide information about services and activities at the property
• Provide courteous and friendly service to all guests
• Resolve guest complaints with or without the assistance of supervisory personnel
• Complete registration process for services/activities offered at the property
• Process payments in accordance with property standard procedures
• Maintain a cash drawer in accordance with property standard procedures
• Complete shift reports in accordance with property standard procedures
• Complete and file applicable waivers for participation in activities
• Operate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
• Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager

REQUIREMENTS

• Maintain strict confidentiality regarding guest information
• Display strong verbal communication skills
• Display professionalism in appearance and interaction with guests
• Detail oriented and possess outstanding organizational skills
• Ability to remain calm and focused in a high-volume, fast-paced environment
• Ability to work in difficult and stressful environments
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to remain calm and professional in emergency situations
• Availability to work evenings, weekends, and holidays if necessary

QUALIFICATIONS

Education and/or Experience: No prior experience or training is required. Guest-facing experience is preferred.

Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.

Mathematical Skills: Calculate total payment amounts and/or change with or without technology (computer programs, calculators, etc.)

Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.

Physical Demands:

Standing: Constantly (>66%)

Sitting: Frequently (33-66%)

Walking/Running: Occasionally (<33%)

Bending/stooping: Occasionally (<33%)

Reaching/twisting: Occasionally (<33%)

Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment:

The Front Desk Staff is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this Part-Time Non-Exempt position at:

https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=537157061

The Memphis Sports and Events Center is an E-Verify employer.

EOE - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Eastern Sports Management/Memphis Sports and Events Center is a drug free workplace. Pre-employment background check required. Pre-employment job assessment may be required.

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
The Memphis Sports and Events Center complies with all current applicable local, state, and federal guidelines.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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