Job Description

Front Desk Clerk-Fairbanks, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Fairbanks Westmark Hotel and Conference Center team is looking for a Front Desk Clerk to join our Hotel Services team.

Responsibilities:

• Works under moderate supervision to provide customer service and process guest requests and reservations.
• Applies knowledge of Company products, services, and policies and services, to evaluate customer’s needs, provide information, resolve complaints, and to generate sales.
• Processes and monitors credit card transactions and verifies successful completion.
• Maintains records of reservations and transactions within appropriate logs.
• Performs clerical duties required by departmental supervision.
• Answers calls from customers, employees, and management to respond to guests' queries, process guest requests and reservations.
• Coordinate guest amenity requests, reservations, and special requests.
• Assists customers, employees, and management and responds to queries.

Requirements:

• High school diploma or equivalent certification is required. Six months as a Front Desk Clerk within the hospitality industry preferred.
• One year customer services is required.
• Must be 18 years of age.
• Must pass a pre-employment background check that will include a credit check.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be able to legally work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Skills, Knowledge and Abilities:

• Proficiency in the use of computer business applications, with working knowledge of computerized accounting hotel reservations and point-of-service systems.
• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff and guests requests/inquires.
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work with all levels of management, employees and customers with sensitivity, tact and diplomacy.
• Demonstrate an ability to maintain confidentiality.
• Ability to communicate, coordinate and collaborate with multiple departments, management, and staff.
• Ability to support and comply with company policies, procedures and guidelines including all company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Our Culture…Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.