Natural Retreats is hiring a full-time Front Desk/Guest Services to join our Sevierville, Tennessee team! This position will ensure that all guests have accurate information and all homes are guest ready.

This is a full-time, permanent position.

Compensation: $15.50 per hour

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• $200 Wellness Reimbursement
• Cell phone

ESSENTIAL FUNCTIONS:

• Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure

• Answer incoming calls promptly and professionally; take messages and distribute as required

• Prepare check-in packets and perform pre-arrival calls and emails for all incoming guests

• Resolve guest and owner complaints, questions, concerns, etc.

• Communicate with housekeeping and maintenance on daily arrivals and guests' requests

• Create work orders and ensure proper follow up

• Assist with ensuring all homes, properties, cabins, etc. are ready and correctly setup according to brand standards prior to guest and owner arrival

• Responsible for detailed knowledge of property inventory, location, amenities etc.

QUALIFICATIONS, EXPERIENCE AND SKILLS

REQUIRED

• High School Diploma

• Computer savvy and ability to learn new software programs quickly

• Previous experience

• Good organizational skills

• Excellent communication skills, both verbal and written

• Valid driver’s license with good driving record

• Ability to work independently and as a team

• Outstanding customer service

• Ability to make effectively prioritize and execute tasks in a fast-paced environment

• Ability to lift 25 lbs. and be active up to 80% of the workday

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and the hours are subject to change and will vary based on occupancy, arrivals, and departures. Due to the nature of the job, the Team Member is required to be flexible with his/her hours. Weekends and holidays are busy and generally required and considered working days with guest arrivals and departures. Guests can arrive at unpredictable times, and the Team Member should always be available in case of emergency, which includes evenings and on-call hours. Generally, this means working some inconsistent hours. Exact daily schedule may vary and differ from in-season to off-season. Vacation is generally taken out of peak season.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Natural Retreats US, LLC is an Equal Opportunity Employer.

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