We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will:

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

The Ideal Candidate will have:

• At least one year of experience in a customer service based role
• A dynamic personality: enthusiastic, energetic, friendly & personable
• The ability to multi-task; goal-oriented and self-directed
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
• Excellent verbal and written communication skills
• Professionalism: polished appearance and phone manner
• Flexibility: able to work evenings, weekends and holidays

Physical Requirements:

• Candidates applying for this position should be able to lift up to 50 pounds unassisted repeatedly throughout the workday.
• Frequent walking around and demonstrating and assisting with exercise movements; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily.

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60654: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to undergo a background check in accordance to local law/regulations?

Work Location: In person

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