Front Desk Receptionist/Administrative Assistant Job at Fountain Life
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Location: Frisco, TX (Dallas)
About Fountain Life
At Fountain Life, our mission is to make 100-years old the new 60. We provide preventative WellCare and performance and longevity medicine so people can be the most fulfilling, vibrant, and healthful version of themselves at any age.
Fountain Life is a premium longevity platform, that blends data and cutting-edge science with spa-like service. We are comforters, educators and innovators.
Our world-class medical team includes scientists and age-management pioneers who tap into the most advanced biotechnology, sensors, AI and therapeutics to enhance performance, boost longevity and detect (and help pre-empt) diseases including cancer, cardiac, metabolic, neurodegenerative disease, and more before they can cause harm.
We are healthcare, reimagined.
What is the opportunity?
The Front Desk Receptionist will report to the Center Director. They will be seen as a beacon of trust for Fountain Life members and are responsible for providing world-class service at every member touchpoint, while providing administrative assistance to all employees within the office.
Join our team of highly trained, innovative healthcare experts!
What’s in it for you?
Be on the leading edge of a proactive healthcare approach, involved in the conversation and leading the way to how our world sees and approaches healthcare. You will have access to the latest developments, understand the possibilities and shift the paradigm on how our world views health and true potential.
What will you do?
This position is an integral part of Fountain Life’s overall vision and continued growth. The Front Desk Receptionist will be tasked with delivering unique, personalized service, in ways that inspire, reflect trust and credibility to members, and ensure membership success and loyalty.
Assist in providing some guidance to the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
Answer phone calls to assist members with questions and scheduling, as well as directing/forwarding calls to the appropriate party/ies.
Interact with members and prospective members to identify and coordinate services aimed at achieving the individual’s goals.
Ensure member care is reflective of Fountain Life’s luxury and exclusive positioning to the best of your ability.
Manage inbound digital inquiry, and coordination between health providers, program advisors and members.
Develop strong relationships with members and prospective members to ensure optimal experience and “lifelong” membership loyalty.
Entering orders as needed and requested
Other miscellaneous duties as requested
Drive & support organizational customer journey objectives including, but not limited to:
Providing the 21st century, exclusive experience members expect from Fountain Life. This includes going above and beyond standard customer service, anticipating bottlenecks in the customer journey, and implementing improvements for all functional areas of Fountain Life (product development, operations, marketing medical officers, clinics).
Keeping member’s emotional journey at top-of-mind. Ensuring each customer feels safe, empowered and educated from start to finish. (Members should always leave with new information about their health.)
Making the entire member journey intuitive, understandable and actionable, positioning Fountain Life as a global network and the solution to customer’s health concerns.
What do you need to succeed?
To ensure success, the Front Desk Receptionist will be a positive role model who can express clearly on the telephone and in written communication who can inspire people to take control of their own health. The Program Advisor will be able to identify services and match the perfect combination of services with members and member prospects.
o I will always strive to surprise and delight our members
o I will over deliver and exceed members expectations
o I will always consider a member’s emotional journey, the goal is for every member to feel safe, empowered, and educated
o I will always be respectful of our member’s time and strive for a seamless experience
o I will strive to make the entire journey intuitive, educational, and understandable
o I will ensure that all results are simple to understand, data driven, and actionable
o I will continually look for ways to digitize, dematerialize, demonetize, and democratize
o I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21st century experience
o I will ask for feedback and always strive to be better
o I will create memorable experiences
Must-Have’s:
High School Diploma
Outstanding communication and organizational skills
Ability to resolve issues independently or call upon other resources as needed to do so
Live a health-and-wellness-oriented lifestyle
Flexible schedule
Nice-to-Have’s:
Experience in customer service; guest, membership management, sales experience a plus
Associate’s degree in business, social sciences, social work, nursing or a related field a plus
Knowledge of Healthcare Management Systems, Microsoft Office, and CRM (i.e., Salesforce)
Inclusion and Equal Opportunity Employment
Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
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