Front Desk Receptionist Job at Baymont By Wyndham
The award winning Baymont By Wyndham is located in the heart of Mackinaw City within walking distance of all attractions in the Mackinaw City area. We pride ourselves on hotel cleanliness and customer service. We employee approximately 30 people over the course of the summer season from the end of April until the end of October. We are looking for energetic, customer friendly staff interested in meeting and working with people for all over the world.
The responsibilities of a Front Desk Agent include:
- Processing all reservation requests, changes, and cancellations received by phone, fax, or email.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Experience with SynXis or Wyndham is helpful, but we are willing to train the right individual.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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