Front Desk Receptionist Job at Huntley Santa Monica Beach
- Oversee and resolve all guest communication in a professional and courteous manner.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
- Respond to all guests in a timely manner, ensure follow-up.
- Demonstrate the ability to multi-task, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
- Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.
- Holds an understanding of hotel products and guest services (i.e. house car, bike rentals, etc.)
- Ability to participate in the creation of an enjoyable work environment.
Qualifications
- Comply with quality assurance expectations and standards.
- Flexible to work all shifts including evenings.
- Ability to work under pressure in a fast-paced environment.
- Dependable and detail oriented.
- Excellent communication and organizational skills.
- Proficient in Opera (1 year required).
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Santa Monica, CA 90403: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Opera: 1 year (Required)
Work Location: One location
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