Connection

We will listen and make a connection with our customers to give them the haircut they want, because they want to look like themselves - only better.

Our Goal: Provide quality haircuts for all customers by consistently delivering the Great Clips system.

Expectations

• Stay informed on products carried in the salon and respond to product questions from customers; keep current on trends affecting the industry.
• Confirm customer satisfaction before they leave the salon.
• Communicate with customers to monitor customer satisfaction.
• Share compliments and complaints with management.

Receptionist Qualifications

• Commitment to work a flexible schedule, including weekends and evenings.
• Dedication to great customer service.
• Commitment to follow the 5 Steps to Customer Care with every customer, every time, in every salon.
• Ability to work in a fast-paced environment.
• Skill to listen and understand what the customer wants.

Our #1 goal at Great Clips is to get new and repeat customers to return to the salon for their next visit.

Our commitment is to create customer loyalty to Great Clips by connecting with their comfort zone. To accomplish this, you must focus on three areas important to our customers…Comfort, Freedom, Connection. You can consistently deliver our brand promise of Comfort, Freedom and Connection by delivering the 5 Steps to Customer Care with every customer, every time, in every salon. When you consistently follow the expectations listed in this document, you will deliver great customer service, Great Clips will have the best reputation and strongest brand in the industry and our customers will want to return!

Comfort

We will treat our customers like they are a guest in our home, because comfort is important to them.

Our Goal: Implement, nurture and reinforce a culture of high standards and accountability where the stylist’s #1 job is getting customers to return (especially new customers).

Expectations

• Smile with sincerity and enthusiasm
• Approach customers with a warm, friendly smile and a pleasant, energetic and friendly manner; treat each customer as if he or she is your first of the day.
• Provide a warm and welcoming greeting to every customer.
• Greet customers within 5 seconds using the Great Clips greeting and eye contact.
• At check-in, ask for the customer’s name first to make the connection and then enter the name, address and phone number accurately into the computer; explain the reason for gathering this information and how it is used to make sure the customers are comfortable giving personal information to you.
• Answer the telephone with a warm, friendly greeting and respond to any inquiries such as pricing, scheduling, wait times, directions, employment, etc.
• Manage the waiting room by ensuring that everyone has been checked in, making sure customers have magazines to read, children are occupied with books, etc.
• Explain to every new customer what to expect from their Great Clips experience.
• Tell them about our system so they know what to expect.
• Ask if they have any questions.
• Maintain salon cleanliness to ensure a positive perception of Great Clips when not greeting customers.
• Clean and straighten tables, display shelves and front desk.
• Sweep hair between customers and clean areas used by stylists.
• Clean and sweep the backroom, coffee and office area, sidewalk, windows and doors and trash.
• Clean, sweep and stock the restroom.
• Thank every customer and invite them to return.

Receptionists also must —

• Be ready to work when the salon opens and accept customers up until salon's posted closing time.
• Dress according to the apparel guidelines and maintain a professional appearance.
• Handle cash and coupons appropriately and according to salon policy.
• Attend and contribute to salon meetings so you are aware of any changes or new programs that may affect the customers.
• Schedule interviews as quickly as possible with stylists seeking employment with Great Clips.

Freedom

We will provide more freedom to our customers by minimizing their wait, because their time is valuable.

Our Goal: Through proper staffing and scheduling, no customers will wait more than 15 minutes on weekends.

Expectations

• Embrace customer convenience by maximizing weekend schedules and other peak times.
• Work weekend, evening and other shifts to provide the most convenience to the customers.
• Be aware of blackout dates on the calendar and be available to work during these busy times in the salon.
• Understand every customer values low wait times.
• Check customers in promptly and communicate where the customer is on the wait list and accurate wait times.
• Schedule perms and up-dos.
• Check with manager or person in charge for approval before taking any scheduled or unscheduled breaks.
• Help customers fully understand Online Check-In to better manage their wait times.
• Have a complete understanding of how the Online Check-In service works.
• Be able to explain the Online Check-in to the customer and how this service can help reduce the customer’s wait time in the lobby.

• Ability to efficiently and effectively resolve customer issues.
• Skill to use a computer to track customer information.
• Ability to read and speak English.

Receptionist Physical Requirements

• Standing: particularly for sustained periods of time.
• Be able to lift up to 20 lbs.
• Hazards may include, but are not limited to, slipping.

Job Type: Part-time

Pay: $10.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We follow all CDC guidelines per our location

Work Remotely:

• No

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