North Ridge Health and Rehab Cares

Character Attitude Respect Excellence Service

Our facility holds 320 beds: LTC, TCU, and Memory Care

Now offering Daily Pay! Get early access to your paycheck!

On-Site Child Daycare Center: 6 weeks to Preschool age

Perks for a Full-Time employee: Medical, Dental, Vision, 401 k, LTC/STC, Pet Insurance and more!

Up to $2,500 on Tuition Reimbursement, Referral Program: Up to $2,000 per person, and Advancements!

This is a PT position working Monday-Friday from 3pm-8pm. No holidays or weekends, with the possibility of picking up hours to cover shifts.

Description:

The Switchboard Operator/Information Center Receptionist will be working in two areas of North Ridge. As a Switchboard Operator this position is responsible for the operation of the facility main switchboard, paging system, and all emergency systems. Work includes answering multi-line switchboard, answering inquiries and assisting residents, visitors, and staff as needed. While working as the Information Desk Receptionist the position includes acting as receptionist at the main entry of our care center. Performs responsible operation of phone system including inquiries, directions, emergency and safety procedures. In addition, clerical assignments including typing/collating/copying, etc. will be performed.

Duties:

Major job functions of the Front Desk Receptionist include: operating main telephone systems including answering calls on a 15 line phone system; transferring calls to appropriate personnel; overhead paging; operating two-way radio and radio paging system; maintaining list of current residents and employees and emergency contact information. Responsibility for all emergency systems includes: following established procedures in response to various emergency conditions; monitoring security monitors and access control systems; monitor main entrances. Miscellaneous duties also include assisting with guest meal tickets, selling stamps and assisting residents as needed.

Major job functions of the Front Desk Receptionist include: establishing good public relations with residents, visitors, families, and employees; greeting all visitors and asking them to sign in and wear a badge; directing visitors and residents; answer phones in efficient and timely manner; paging staff for calls as needed; observing people coming and going from main entrance; maintaining current list of care center and apartment residents; issuing guest meal tickets; assisting departments with special projects, typing, collating; updating/maintaining conference room calendars; keeping lobby tidy and coffee fresh throughout the day; etc.

Qualifications:

Requires high school graduate. Receptionist experience is preferred. The position requires a pleasant speaking voice and ability to perform tasks confidently under stressful circumstances. Must be able to type 35 wpm and have good spelling and proofreading skills. Must have a thorough knowledge of facility operation and physical layout. Must be able to exercise confidentiality to ensure compliance with all HIPAA regulations. The successful candidate must be able to handle frequent interruptions and have the desire to work at a fast pace. This position requires excellent communication skills and the ability to problem solve. Computer knowledge is preferred.