Front Desk Supervisor Job at SMC - Southern Management Companies
WHAT WE ARE LOOKING FOR:
Our Front Desk Managers are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Managers play an important role in maintaining our brand, which includes providing excellent customer service at all times.
WHAT WE EXPECT FROM YOU:
- Takes full responsibility for the operation of multiple community Front Desk positions, in regards to scheduling and continuous desk coverage
- Daily management and supervision of multiple community Front Desk positions
- Take service calls and emergency calls for additional communities when voicemail system is not operating
- Provide excellent customer service at all times
- Be a resource for, and provide services to, residents and guests
- Answer all incoming calls, collect all pertinent information and route appropriately
- Accurately input all service requests
- Maintain community logs (key control, snow, resident, team member, and incident)
- Keep front desk and lobby clean and free of trash/debris at all times
- Sign for and distribute mail and/or packages
- Contribute to community/company engagement efforts
- Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
- Ability to successfully manage and lead Front Desk Professionals
- Ability to work well with Residents, Front Desk Professionals and Property Managers
- Goal oriented with regards to Management and team objectives
- Ability to handle emergency situations with poise and sensitivity; with the knowledge of emergency contacts and procedures contained in the Red Book and DIstaster Plan
- Ability to listen to problems and refer to appropriate team members
- Strong written and verbal communication skills
- Basic knowledge of office terminology, procedures, and equipment
- Ability to keep neat and accurate records
- Ability to understand and follow directions
- Proficiency with Microsoft Office
- High School diploma or GED
- Minimum 2 years administrative experience
- Supervisory experience
Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.
Southern provides:
- A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
- Company paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
- Continuing Education
You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
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