Front Office Assistant Manager Job at Attitash Mountain Village

Attitash Mountain Village Bartlett, NH 03812

Join the Berry Companies – Be a Part of Our Tradition and Future

When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley.

Provide superior customer service to all resort guests. As the Assistant Front Office Manager, the ideal candidate will assist the Front Office Manager with the department responsibilities. This includes leading staff members during their shift through various processes like registration desk work; room assignments/check-out selecting rooms at peak times.

  • Maintain the professional quality of service to achieve for Gold Crown Resort levels.
  • Maintain a professional and welcoming tone of voice at all times with employees and guests at all times
  • Maximize room availability and revenue through inventory management.
  • Support guest needs and work through guest issues professionally and promptly to meet Gold Crown Resort standards of service excellence.
  • Assign and manage staff in a way that enhances front office operations.
  • Ensure adherence to all front office procedures, including cash handling and key control.
  • Effectively manage escalations to the satisfaction of guests.
  • Facilitate onboarding and training of each new staff member according to training standards and coordinate ongoing staff training with management.
  • Ensure smooth and efficient operation of the front office
  • Provide support and guidance to staff members
  • Respond to emergencies promptly
  • Assist with the management of the front office
  • Evening and weekends availability required

Requirements:

  • Minimum 4 years working a front desk at a Hotel or Inn
  • Ability to work nights (3 PM to 11 PM). This position supports our 2nd shift
  • Ability to work weekends

As a local, family-owned and operated business, Berry Companies values our team members like family. You can expect many great benefits including paid time off, medical, dental, vision, disability and life insurance; 401k, free vacation/travel benefits, tuition reimbursement and use of both our resort many amenities such as indoor, outdoor pools, spas, workout facilities, and many more. You can also expect employee events for our teams to share and celebrate our successes

Job Type: Full-time

Pay: $40,000.00 - $48,500.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

COVID-19 considerations:
We continue to follow guidance issued by the Centers for Disease Control (CDC) and the State of New Hampshire, with reference to New Hampshire’s Universal Best Practices.

Ability to commute/relocate:

  • Bartlett, NH 03812: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location




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