Front Office Manager

Aloft Cascade Station l Portland Airport

The Aloft Hotel at Cascade Station (PM Hotels), the areas’ finest, modern hotel is seeking a professionally motivated individual to join our amazing Front Desk team. As our Front Office Manager at the Aloft, you will have the unique opportunity to enhance our guest experience while developing your leadership skills and advancing your hospitality career.

• Position FOM
• Shift Days/Nights/Weekends
• Hours Varies
• Pay $50,000.00/yr- Salary

Position:
The ideal Front Office Manager is responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the comprehensive knowledge of all required brand standards related to check-in and checkout procedures, and the general operations of hotel facilities.

Working as our Front Office Manager is just the beginning for PM Hotels’ family of employees. Salary employees enjoy the following benefits:

Immediate Benefits Include

· Free Parking

· Steeply discounted rates at partner hotels

Full benefits beginning the first day of the following month after hire

· Medical

· Dental

· Vision

· 401K Matching

· Personal health insurance (Aflac, etc.)

· Medical Savings Account

Ongoing benefits

· Sick Pay

· Paid Vacation

· Select Paid Holidays

· Two floating personal holidays per-year

Essential Functions:

• The following is an estimated breakdown of the average time spent by the individual on the specific job functions necessary for the efficient operation of the department.
• Ensure all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the arrival process and that policies and procedures are consistently applied
• Act as the first management line of contact (MOD) for all guest complaints or immediate issues including emergency response
• Responsible for the technical training of each of the Front Desk associates
• Assist GM/AGM with scheduling, ordering of supplies, inventory for front desk, and other duties as needed
• Ongoing responsibility to assure the culture is maintained
• Coordinate hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
• Responsible for the Marriott Bonvoy membership program and ensure that all guests who are members are appropriately recognized, meeting all standards
• Perform all the duties of Guest Service Agent as assigned including but not limited to check-in, checkout, financial transactions, directions, etc. (see below for Guest Service Agent details)
• GSA to employ a “speak first” philosophy to ensure every guest is greeted and warmly, welcomed on arrival and thanked on departure.
• Register guests to the hotel, verifying reservation, address, email address and credit information. Proficient with business center equipment to assist when necessary
• Responsible for communicating guest needs issues to Housekeeping and Engineering for immediate attention
• Process all retail transactions for the guest
• Promote the Marriott Bonvoy Program providing recognition and benefits to all present members
• Describe member benefits to non members with the goal of enrollment

Job Knowledge, Skills & Abilities

• Speak, read, write and understand English to facilitate an excellent communication process.
• Must possess basic computational ability
• Must possess basic computer skills
• Extensive knowledge of the hotel, its services and facilities
• General knowledge of the city where hotel is located and its attractions

Position FOM

Shift Days/Nights/Weekends

Hours Varies

Pay $50,000.00/yr- Salary

All offers of employment contingent upon passing a background check

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: In person

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.