As FROSCH continues to expand its global presence, we have a terrific opportunity for an experienced Luxury Leisure Travel Advisor. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative, and dynamic environment in which employees thrive. We truly believe that the success and growth of our employees has driven us to become a global leader in Travel Management.

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Due to continuous growth FROSCH has a terrific opportunity for a VIP After Hours Travel Advisor to provide support virtually or based in any of our U.S. office locations. In this role you will provide back-office support for various systems and assisting with managerial projects and initiatives. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative and dynamic environment in which employees thrive. We truly believe that the success and growth of our employees has driven us to become a global leader in Travel Management.

As a VIP After-Hours Travel Consultant, your primary responsibilities will include:

• Provide outstanding services including reconfirm itinerary details 24-48 hours prior to travel, which may include but is not limited; hotel room confirmation and upgrade request, air seat preference and upgrades, Black Car Service confirmation, and flight status monitoring
• Arrange all elements of business travel & VIP Travel from initial request to completion for clients
• Prepare and distribute clients' travel documents
• Listen and guide the conversation to proactively solve problems in a timely manner with all types of customers in all circumstances
• Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
• Utilize FROSCH and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance and savings documentation
• Remain current on value we provide to each customer
• Adapt and change as requirements of the business change
• Be responsive to client's needs and issue resolution with excellent communication and follow up
• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

Requirements

• Recent, native GDS experience on Sabre
• Experience arranging domestic and international travel for multiple corporate clients
• Capability to setup PNR's, ticketing and exchange tickets is preferred
• After-Hours experience is preferred
• Proficient with Microsoft Office, specifically Outlook and Word
• Strong attention to detail
• Ability to work well under pressure
• Strong sense of urgency as well as flexibility to change as needed
• Familiarity with visa and passport requirements to provide effective advice
• Provide Best in Class Customer Service that exceeds our client's expectations
• Able to work well on a team to ensure worldwide coverage for clients

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
NY $25.00 - $39.80 / hour; NJ $25.00 - $28.99 / hour; NV $25.00 - $31.55 / hour; CA $25.00 - $39.80 / hour; CO $22.50 - $36.45 / hour; CT $25.00 - $39.80 / hour; RI $22.50 - $36.45 / hour; WA $25.00 - $39.80 / hour