Full-Time Guest Service Agent Job at Hampton Inn North Sioux City
Hampton Inn North Sioux City North Sioux City, SD 57049
Have a passion for hospitality? We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. Previous hotel experience not required but is a plus; on the job training will be provided. Alernate morning and evening shifts are required.
Responsibilities Include (not limited to):
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department
Experience/Skills Include (not limited to):
- High school diploma/GED required
- Bilingual a plus
- 1+ years’ customer service experience preferred
- Excellent oral and written communication skills
- Friendly phone and in-person manner a must
- Willingness to work days, weekends and holidays
- Familiarity with the hospitality industry a plus
- Ability to pass background check
- Willingness to maintain confidentiality
Hours per week:
- 32-40
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants under 18 years old, provided it is legally allowed for the job and location
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Signing bonus
Experience:
- customer service: 1 year (Preferred)
Work Location: In person
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