Position Overview

Our Restaurant Reservationists are the enchanter of our hotel! Entrusted with answering all phone and email communication for the restaurants including reservation requests and confirmations and confirming bookings. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

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  Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!

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  50% off at bars and restaurants within all of our Dorchester Collection hotels

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  World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

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  Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

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  Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

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  Exclusive Access to a discount platform featuring 1000s of retailers

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  Competitive Medical, Dental, Vision Benefit

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  Competitive retirement scheme

As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $22.05 per hour.

A day in the life of our Restaurant Reservationists … it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Restaurant Reservationists accomplish would be lengthy but the list below is essential to know.

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  Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards.

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  They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.

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  Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP’s questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.

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  Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct.

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  Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Restaurant Reservationists are provided with specifics on how we care for their department and our hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires to be able to sit down at and operate a computer, stand for long periods of time, walk to different locations of the hotel, will be required to lift at least 10-20 pounds, will occasionally lift 30 pounds at one time. Should have good vision or corrected vision. Have a basic knowledge of attractions/restaurants in the Los Angeles area as well as provided by The Beverly Hills Hotel.

• All of our employees are ambassadors of our Vision, Values and culture. Our Restaurant Reservationists do this with all they do.

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  English is the primary language used in our hotel. Our Restaurant Reservationists must feel comfortable communicating in this language.

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  Attention to detail is critical for our this role.

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  We pride in nurturing an environment where Working Together is a must. Our Restaurant Reservationists are our biggest champions of this.

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  Our hotels operate nonstop, this require flexibility from everyone on the team.