Saf-T-Swim offers a fun environment where you can make a difference for others in a rewarding environment all while getting paid. We teach life-saving swimming skills, but our company culture is laid back. We get to work with children every day, so each day is full of smiles, laughter, and just being silly. Our staff are paid to make a splash, literally!! We’ve been doing this for 35 years, and we are not only Long Island’s #1 Swim School, but we are also number one at treating our staff like family. We want to extend our family, so if you are looking to have fun, change lives, and get paid doing it then we want to meet you.

Description:
This position is a full-time professional management position. The General Manager position is an integral member of our management staff and is directly responsible for all aspects of our product and customer service. The position has excellent opportunity for growth and upward mobility for qualified candidates. Reports to District Manager of Company Owned Schools

Responsibilities:

• Develop, implement, and manage the strategies that grow the business.
• Responsible for partnering with the District Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business.
• Assist the District Manager of Company Owned Schools in providing the vision, leadership, and direction to all who impact the business.
• Responsible for developing and managing the P&L to achieve or exceed objectives in the areas of revenue growth, costs, and margin. Continuously drive programs/processes that grow the business while optimizing margins. Responsible for effectively forecasting, budgeting, planning, and setting goals.
• Responsible for setting and managing productivity and performance expectations for personnel. Responsible for managing the metrics that optimize manpower costs while delivering a high level of customer satisfaction. Effectively communicate benchmark productivity goals, objectives, and role expectations to the workforce.
• Responsible for organizing and developing an effective team that is motivated to successfully deliver service and to grow the business. Responsible for attracting and hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions.
• Utilize the corporate tools and metrics to assist in managing the business.
• Responsible for the development of new and existing customers. Provide a focused and measurable effort of retaining existing customer base.
• Respond to all customer inquiries in a manner that supports Saf-T-Swim's mission, vision and values.
• Assist the Aquatic Director and Supervisor to manage family/student registration and class scheduling which includes responding to all family/student registrations in a manner that supports Saf-T-Swim's mission.
• Manage the administration of all Saf-T-Swim policies and procedures with our customers. Manage customer service at the front desk and retail counter.
• Perform swim instruction, as necessary.
• Maintain accuracy, security and integrity of all family/student records including personal, financial and class information.
• Perform job responsibilities in a professional, friendly and courteous manner at all times.
• Other Duties | Performs other duties as assigned by management.

Requirements:

• Exceptional customer service skills
• Leadership skills and the ability to motivate, supervise and develop staff
• Strong communication skills (interpersonal and strong telephone presence)
• Ability to work effectively in a team environment
• Ability to work any day of the week including weekends
• Strong computer skills
• 5+ years experience

Strongly Preferred:

• Previous experience with aquatics management
• Previous experience with swim instruction
• Experience working with children and young families
• Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator) Bachelor’s degree or equivalent

Hours: Full-time position

Compensation and Benefits:
A Company Culture of trust and support that you won’t find anywhere else
Paid training in the Saf-T-Swim Curriculum
Saf-T-Swim Brands Curriculum Certification
Saf-T-Swim pays at or above market wages, commensurate with experience
Quarterly Bonuses tied to performance
Flexible Hours
50% off Swim Lessons for immediate family of employees Multiple Career Growth Tracks Health Insurance for Employees Personal Time off

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.