The General Manager of Skelton's Heating and Cooling will oversee all aspects of a location’s day-to day operations, financial activities, and people- both customers and employees. The individual will drive growth, performance metrics, create culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same.

Create business strategies and plans, manage all levels of staff, be accountable for all business metrics and results. This individual will assume a sole charge General Manager role within the Best Home Services system. This leadership role is suited for a strong competitor who excels in a fast-paced environment, competing strongly, seizing opportunities. The ideal candidate will be able to combine strategic, financial, and operational capabilities with a high level of emotional intelligence, to help create a successful, healthy, growing organization.

Key Responsibilities:

Financial:

• Development and execution of strategy producing revenue
• Impacts and increases key metrics including conversion percentage, average invoice, PM plans

Customer Satisfaction:

• Implement systems, training and accountability to be “gold standard” with service and quality
• Impact and improve key metrics including NPS, reduction of callbacks. etc

Employee Development:

• Create culture and systems to teach, train and develop an industry leading staff
• Increase and impact employee retention at all levels and eNPS
• Impact and advise succession planning and career progression development programs
• Continuously seek and apply feedback to build a world class employment product

Leadership

• Builds deep relationships with all level of employees, cross-departmentally
• Becomes a positive, respected presence in the local community

Requirements:

• Experience as a Home Services General Manager, Service Manager, or Sales Manager
• 3+ years Management/Supervisory experience required
• 3+ years’ experience managing revenue, budgeting and/or P&L required
• Leader in current field of work
• Skilled Trades and/or Residential Services experience a plus
• Strong communication and organizational skills
• Ability to apply critical thinking, risk analysis and develop solutions

Salary & Benefits:

• General Managers typically earn $100,000 - $125,000 in their first year, with financial upside as the business grows
• Base Salary + Commissions
• Full Medical coverage and many other insurances including Dental, Vision, disability, Life, etc.
• 401K Matching