Job Summary

The General Manager is responsible for continually focusing on achieving hotel profitability through

revenue generation, cost control, guest satisfaction, and development of employees while

maintaining the integrity of the hotel. Responsible for effectively leading and managing all aspects of

the hotel and for delivering results that contribute to the mission and overall success of the hotel.

Work to achieve performance objectives focused on driving sales and profitability, guest and associate

satisfaction, and meeting brand standards. Exempt associates are expected to work as much of each

workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or

their equivalents. Primary duties must consist of administrative, executive, or professional tasks more

than 50 percent of the time and job duties must also involve the use of discretion and independent

judgement more than 50 percent of the time.

Education & Experience

Education & Experience

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at

least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related

experience.

• Must be proficient in Windows operating systems, Company approved spreadsheets and word

processing.

• Must have valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying, and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and

consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues

raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic

functions.

Job Duties & Functions

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service

oriented manner.

• Maintain regular attendance in compliance with HCW Hospitality standards, as required by

scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include compliance with

HCW Hospitality dress code and wearing a name tag when working (per brand standards).

• Comply with and ensure adherence to HCW Hospitality’s standards and regulations to

encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol

Awareness, CPR and First Aid

• In conjunction with the Director of Sales, conduct a daily ABR meeting focusing on the number of

prospecting and existing account calls each person will make and the potential business results of

these calls.

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients,

hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly

basis.

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self

using the steps to effective training according to HCW Hospitality’s standards, and the review of

previous and future sales and operations efforts.

• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and HCW Hospitality’s

standard checkbook accounting procedures.

• Develop managers for future advancement through competency training and corporate sponsored

training programs.

• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all HCW Hospitality policies and procedures and train new managers to ensure

compliance. Oversee and assist in the company budget process as required.

• Ensure that training in service standards is taking place in each department using the steps to

effective training according to HCW Hospitality standards.

• Assist in creating a positive team-oriented environment which focuses on the guest, through

employee development and motivation.

• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property

Engineer.

• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office

monthly, in compliance with the monthly accounting calendar.

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive

maintenance programs with department managers.

• Ensure that employees are at all times attentive, friendly, courteous and efficient in their

interactions with guests, managers and all other employees.

• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.

Analyze previous and projected data to generate an accurate reforecast.

• 
  Prepare and conduct all management interviews and follow hiring procedures according to HCW

Hospitality S.O.P.'s. Ensure that all managers are in compliance with the standards in their

interviewing and hiring procedures for departmental staff.

• Interview all prospective final candidates for any vacant position within the hotel prior to any offer

being extended.

• Perform all department manager performance appraisals according to HCW Hospitality S.O.P.’s, and

ensure that managers are in compliance with the standards in their administration of

performance appraisals to their staff.

• Motivate, coach, counsel and discipline all management personnel according to HCW

Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their

administration of counseling and disciplinary steps.

• Maintain a professional working relationship and promote open lines of communication with

managers, employees and other departments.

• Ensure that all employees receive fair and equitable treatment according to HCW Hospitality

S.O.P.'s.

• Meet all sales clients on the property, including meeting contacts and potential clients touring the

property, to assist in the sales effort.

• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a

monthly safe audit.

• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

Working Conditions/Environment

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated O = Occasionally F = Frequently C = Constantly

0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift)

Work Environment

Associate is subject to inside environmental conditions: Protection from

Frequency

O

weather conditions but not necessarily from temperature changes.

Associate is subject to outside environmental conditions: No effective F

protection from weather.

Associate is subject to extreme heat or cold (temperatures below 32 N

degrees or above 100 degrees) for periods of more than one hour.

Associate is subject to noise: There is sufficient noise to cause the employee C

to shout in order to be heard above ambient noise level.

Associate is subject to vibration: Exposure to oscillating movements of the N

extremities or whole body.

Associate is subject to hazards: Includes a variety of physical conditions, O

such as proximity to moving mechanical parts, moving vehicles, electrical

current, working on scaffolding and high places, exposure to high heat or

exposure to chemicals.

Associate is subject to atmospheric conditions: One or more of the following N

conditions that affect the respiratory system or the skin: Fumes, odors,

dusts, mists, gasses, or poor ventilation.

Associate is subject to oils: There is air and/or skin exposure to oils and F

other cutting fluids.

Associate is required to function in narrow aisles or passageways. F

Associate is exposed to infectious diseases. O

None: Associate is not substantially exposed to adverse environmental O

conditions (as typical office or administrative work).

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles,

Frequency

O

and the like, using feet and legs and/or hands and arms.

Balancing: Maintaining body equilibrium to prevent falling when walking, O

standing or crouching on narrow, slippery or erratically moving surfaces.

Stooping: Bending body downward and forward by bending spine at waist. O

Requires full use of the lower extremities and back muscles.

Kneeling: Bending legs at knee to come to rest on one or both knees. O

Crouching: Bending the body downward and forward by bending leg(s) and O

spine.

Crawling: Moving about on hands and knees or hands and feet. O

Reaching: Extending hand(s) and arm(s) in any direction, particularly for F

sustained periods of time (typing/using a mouse).

Standing: Remaining upright on the feet, particularly for sustained periods F

of time.

Walking: Moving about on foot to accomplish tasks, particularly for long C

distances or moving from one work site to another.

Pushing: Using upper extremities to press against something with steady O

force in order to thrust forward, downward or outward.

Pulling: Using upper extremities to exert force in order to draw, drag, haul O

or tug objects in a sustained motion.

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, F

primarily with fingers rather than with whole hand or arm as in handling.

Applying pressure to an object with the fingers and palm.

Feeling: Perceiving attributes of objects, such as size, shape, temperature or O

texture by touching with skin, particularly that of fingertips.

Talking: Expressing or exchanging ideas by means of the spoken word; those F

activities where detailed or important spoken instructions must be

conveyed to other workers or guests accurately, loudly, or quickly.

Hearing: Perceiving the nature of sounds at normal speaking levels with or F

without correction, and having the ability to receive information through

oral communication.

Repetitive Motions: Making substantial movements (motions) of the wrists, O

hands, and/or fingers.

Vision: Employee is required to have close visual acuity to perform an C

activity such as: preparing and analyzing data and figures; determine

accuracy, neatness, and thoroughness of the work assigned; transcribing;

viewing a computer terminal; extensive reading; visual inspection involving

small defects, small parts, and/or operation of machines (including

inspection); using measurements devices; and/or assembly or fabrication of

parts at distances close to the eyes.

Lifting

Lifting Frequency Amount

Lifting: Raising objects from a lower to a higher

position or moving objects horizontally from position

to positions.

O 10-20 lbs.

Background Check

This job requires a valid drivers' license and motor vehicle background

Yes/No

Yes

check.

This job requires a criminal background check. Yes

This job requires a drug screen to be completed. No

General

This job description is not intended to be all-inclusive, additional details will be specified by the

supervisor. The associate will also perform other reasonable business duties as signed by the

supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working

hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to

known physical or mental limitations of an otherwise qualified associate with a disability to allow

him/her to perform essential functions of the job unless the accommodation would impose an undue

hardship on the Company.

HCW is an at-will employer. This job description is a guideline and does not constitute a written or

implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF

THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE

MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL

FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.