Group Vice President of Operations Ambulatory Care Services, SCA Health Job at UnitedHealth Group

UnitedHealth Group Denver, CO 80221

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

As a part of OptumCare, SCA Health is seeking a Group President of Operations – CO, UT, NV Market, to join our senior leadership team in Denver, Colorado. We are transforming healthcare nationally while providing Physician-led care locally.

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, SCA Health teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, SCA Health participates in an integrated care delivery system that enables them to support its partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

  • SCA Health connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
  • SCA Health has pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
  • SCA Health leads the industry in value-based payment solutions through its Global 1 bundled payment convener, that provides easy predictable billing to patients.
  • SCA Health helps physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

Primary Responsibilities:

SCA Health is seeking a dynamic and strategic leader to join the organization as a Group Vice President, Operations to drive growth and excellence in delivery of care. This highly collaborative and consultative leader will have full P&L responsibility for 25 ambulatory surgery centers, and $150M top line revenue with unlimited growth potential based on success in role. However, unlike traditional day-to-day operations roles, this individual will not only lead existing operations, he/she will build and drive the growth strategy for their markets, targeting innovative new partnerships with health systems, health plans and other risk bearing entities, physician groups and other key stakeholders. The Group VP will innovate, benchmark, pilot and scale new services and initiatives that will transform the business and clinical delivery, elevating SCA beyond “best-in-class” to set the bar on “world-class” service and delivery.

This executive will provide superb operations competencies, management leadership, business development and team playing skills in support, development and maturation of SCA’s mission and values for the market and, as a member of the senior team, for the entire enterprise.

Business Leadership: Developing and implementing market strategy and tactics to enhance SCA and OptumCare’s market share and achieve objectives for the region through working collaboratively with the local Care Delivery Organizations and other partners in the market.

  • P&L Management; continue to cultivate and grow current operations in the market, focusing on both top-line and bottom-line growth.
  • Consultative, solutions-oriented “architect” who can identify needs, and coordinate partners, assets, expertise and focus to establish and evolve critical relationships with strategic partners (health systems, payers, ACOs, IPAs, etc.).
  • Continue to evolve the business through partnership and impeccable execution.
  • Continue to drive aggressive benchmarking of operational and clinical processes, ensuring optimal efficiency and effectiveness.
  • Develop corrective action plans for underperforming operations while stimulating high-performing centers.
  • Execute and foster mission-oriented decision making.
  • Ensure center compliance with regulatory requirements.

New Business Development: Opportunity identification; identify and assess strategic expansion opportunities.

  • Oversee same center growth.
  • Work with development and others to identify opportunities for new expansion, including:
  • De novo centers
  • Acquisitions of stand-alone centers
  • Joint-venture relationships with health systems
  • Continue to foster existing physician relationships as well as cultivate new relationships, partnerships and ventures that will increase SCA’s market share in the geography.
  • Innovate around new products and services; identify areas of unmet needs and drive from concept to actual delivery of new solutions and value-add service.

Corporate Leadership: Play a key role in the creation, implementation and optimization of SCA and OptumCare’s growth and operating strategies for enterprise-wide initiatives, including piloting new business models that position the company for long-term success. Synthesize changing market trends and gaps in capabilities.

  • Constant innovation around continuous improvement in clinical and operating models.
  • Build brand and brand ambassadors both within the enterprise, and in the broader SCA, OptumCare community of stakeholders and partners.
  • Drive focus on service and “customer” satisfaction, including patients, physicians, teammates, and partners. Emphasizes collaborative value creation.
  • Lead “non-lane” enterprise-wide programs and/or initiatives.

Management/Team Building: Facilitate and maintain a professional, consultative relationship between all teammates in the field and appropriate management functions.

  • Ensure the business objectives that promote SCA’s mission, vision and business objectives are clearly communicated to ensure alignment and buy-in from VPs, Directors, facilities’ staff, patient care and services.
  • Build and maintain a high-performing and high-accountability team of knowledgeable and skilled teammates who function on the leading edge, while maintaining compliance with regulatory requirements.
  • Champion and build trust among patients, physicians and teammates; foster an open environment for sharing ideas and best practices.
  • Promote a culture of community and continuous improvement and innovative thinking.

Anticipated Challenges:

  • The Group Vice President will need to be a business savvy leader with executive gravitas. The Group Vice President will be able to engage with both current and prospective partners, engendering trust and cultivating relationships to identify unmet needs. He/she must be able to translate new concepts, evolving understanding and needs into effective and efficient new financial and clinical delivery models, know how to value and place strategic bets, and then develop infrastructure, processes and projects that drive accountability and deliver results.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree
  • 15+ years of healthcare management experience
  • 10+ years of experience in a health care leadership role with regional multi-site or multi-state operations responsibility
  • 5+ years of direct or matrixed operational responsibility for ASC operations
  • Current or prior P&L full ownership of $10M or greater
  • Resident of Colorado
  • Availability to travel a minimum of 30% of the time as required by the business

Preferred Qualifications:

  • Masters Level Degree
  • 10+ years of experience working for an ASC organization

Experience and Expertise:

  • 10 to 15 years in regional management capacity leading multi-site/multi-state operations, preferably in a multiple service line healthcare environment; experience in doing deals with health systems, with significant C-suite interaction
  • Bachelor’s degree in Finance, Healthcare Administration, or related field
  • Must have consistent track record in P&L responsibility; must be credible with experience in managing multiple, cross functional teams or projects, influencing senior-level management and key external stakeholders; able to inspire others, creating a dynamic environment that fosters innovation in thought and execution, as well as collaboration and transparency; must be able to build a broad and effective team
  • Proven track record of significant results; has delivered success in dynamic organizations, positively influencing/impacting start-up, turn-around and healthy organizations. History of innovation establishing progressive and sustainable infrastructure, processes and solutions; understands how to identify, measure and move the levers that will elevate business to the next level
  • Advanced business knowledge, analytics and assessment capabilities; must be able to “see the field” of the evolving and ever-changing healthcare landscape and understand the pressures, pain points and unmet needs that can translate into new business opportunities.

Leadership Capabilities

  • Executive Leadership & Presence: Bright, articulate individual able to move fluidly between managing day-to-day operations and the Board Room/Executive Suite; has the presence and credibility to instill confidence and trust both internally and externally; able to communicate concisely and effectively to get a point across quickly and articulate understanding of business issues; must be comfortable with financial and technical/clinical analysis, and have exceptional judgment, integrity, leadership and collaboration skills.
  • Attitude & Behavior Consistent with SCA’s Culture and Values: The successful candidate must have a commitment to and be able to live and promote SCA’s values positively and proactively to patients, teammates, physicians, and business partners.

Culture Fit & Impact

  • Creative: Business savvy, solution-oriented “architect”; deeply curious, high-energy, accountable and forward-looking; able to see the larger business picture to identify and diagnose problems, understand nuances and context, and craft scalable solutions; able to create dynamic and non-restrictive infrastructure, programs and processes to influence the future success of the company. Constantly learning and exploring new ways to solve problems.
  • Disciplined/“Gets it done” Attitude: This individual must be a “working manager” and practical thinker, able to identify and devise realizable solutions and roll-up his/her sleeves to get things done; he/she must also be able to identify and alleviate any potential hurdles to achieving objectives, successfully managing people and projects, both directly and through influence.
  • Self-motivated individual with the ability to engage organization, both internally and with customers/partners. With an underlying sense of healthy competition, able to work with leadership and all levels. Able to engage in strategic business discussion and communicate the ROI/value-add of programs and initiatives.
  • Influential: This individual must be able to effectively challenge and influence others to “own” the vision and strategies; must be an approachable and trusted confidant, able to encourage confidence to receive “unfiltered truth” about potential problems at all levels within the organization; lead and manage operations and staff; holding them accountable, managing expectations, establishing objectives, and measuring results to ensure accountability and development

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Colorado Residents Only:
The salary range for Colorado residents is $181,600 to $345,500. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.




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