Drive your career with Hendrick Automotive!

We're hiring a Guest Services/Front Desk Representative to join the team at Rick Hendrick Toyota in Sandy Springs, GA!

Are you energetic, friendly and love helping others? Then this is the job for you! Candidates with hospitality & customer service experience are encouraged to apply! Check out the details below & submit your app for an opportunity to interview!

*Guaranteed 40hr work week

*Starting salary $17/hr

*Able to work a flexible schedule, Monday - Friday, rotating between day shifts and evening shifts.

*Must have Saturday availability

*SUNDAYS OFF + 1 day off during the work week

*Employer-paid medical benefits!

Job Summary: The Guest Services Rep ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Essential Duties and Responsibilities include the following:

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manager.
• Directs phone calls to the appropriate person
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
• Helps maintain a clean and comfortable environment (monitor facility)
• Provides new hire Customer Management training when requested
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

License/Certification:

• Driver's License (Required)

Work Location: One location

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