Guest Services Specialist Job at Holland & Knight LLP
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Description:
Provide professional and responsive guest services for our conference facilities department.
Key Responsibilities Include:
- Assist in coordination and execution of various meetings and events.
- Assist in ensuring event and group/office budgets are adhered to.
- Recommend caterers and menus for meetings and events, communicate/place orders with vendors.
- Familiarity with office/conference layout in order to assist with facilitating meeting logistics.
- Coordinate with other departments including marketing.
- Beverage/coffee/food set-up and break-down for daily meetings.
- Conference planning utilizing event management software.
- Inventory of catering supplies/maintenance of catering pantries-including coffee machines, other appliances.
- Maintenance of conference rooms, cafes and visitor offices.
- Light administrative duties (scanning, copying, invoice etc.)
- Act as back-up receptionist (answer and direct calls to appropriate persons; greet guests and visitors, etc.)
- Ability to lift a minimum of 35 pounds.
- Special projects and additional duties as assigned.
Qualifications:
- Minimum 2 years’ experience in related area (coordinating events, hospitality, office administration, etc.)
- Ability to manage multiple projects.
- Ability to carry out projects with little supervision.
- Ability to maintain professional demeanor under pressure.
- Exceptional customer service and communication skills with persons of all levels.
- Detail oriented.
- Professional appearance and manner required for interaction with clients, attorneys and staff.
Minimum Education:
- Bachelor’s Degree in Marketing/Hospitality/Food Service Management/Public Relations from an accredited University or related job experience.
Benefits: Four weeks paid time off per year, increasing every 5 years; ten paid holidays per year; comprehensive health (PPO and HDHPs), dental and vision plans including for domestic partners; life and AD&D insurance; short and long term disability insurance; FSA or HSA for medical; dependent care FSA; AFLAC and umbrella coverage available; Employee Assistance Program; 401(k) Plan, with profit sharing components; pre-tax transit and parking program; up to 12 weeks disability/parental leave; backup child/adult care/senior care planning through Care@Work; Rethink Benefits.
Benefits may vary by position and office.
Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal
Opportunity Employer
, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit
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