Head of IT - US Job at GenesisCare
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Role Summary
Reporting directly to the Global CIO, the Head of IT – United States will be responsible for ensuring that IT customers, key stakeholders, and project leaders receive best in class IT service. Creating and improving partnership both internally across the technology organization and externally with customers, this role is a change agent with the mission to transform IT so that the right capabilities are delivered at the right time, at the right cost, and ensuring that IT is a key enabler of GenesisCare’s purpose to design care experiences that get the best possible life outcomes.
Reporting lines and direct reports may change from time to time in line with the requirements of the role.
Your key responsibilities:
- Develop and maintain high-trust relationships with leaders across US business units, facilitating open communication of current and future technology needs, service delivery performance, business challenges, and ensuring that there is a responsive single point of contact for IT needs.
- Ensure IT capabilities are delivered to US stakeholders reliably, sustainably, transparently, cost effectively, and securely.
- Ensure that business-oriented service performance reviews are conducted regularly with customers, focused on IT deliverables which drive improved business performance and patient outcomes.
- Ensure that customer satisfaction is regularly measured, recorded, analyzed, and is continually improved.
- Participate in the definition of requirements for new services or changes to existing services.
- Mediate in cases where there are conflicting requirements for services from different business units.
- Ensure that the current and future service requirements of customers are identified, understood, and documented in Service Level Agreements and Service Level Requirements.
- Ensure that improvement initiatives identified in service reviews are actioned, and status is regularly reported to customers
- Contribute to the development of the IT strategic plan and roadmap
- Support delivery of project implementations and operational support commitments.
- Participate in the creation of annual IT financial plans including both capital improvement requirements and operational cost forecasts.
- Provide IT cost reporting to customers on an ongoing basis.
Your key working relationships:
As the Head of IT – United States, you need to develop strong relationships with internal and external partners.
Head of Information Technology responsibilities include but not limited to the following:
- Managing Operations IT staff and developing department goals
- Developing and overseeing the IT budget
- Plan, deploy and maintain IT systems and operations across regional areas
- Developing IT policies, procedures, and best practices
- Staying updated on IT trends and emerging technologies
- Developing and enforcing IT best practices across the organization
- Ensuring IT strategies and processes support company-wide goals
- Overseeing relationships with vendors, contractors, and service providers
- Overseeing and cultivate relationships Executive Leadership, Division Executives, Corporate Functional Leaders and Teams
Experience:
- Minimum 10 years’ experience in leadership positions responsible for IT management as either a VP or CIO.
- Management responsibilities for on outsourced technical operations
- Understand SLA deployments
- Implication of ITIL process and procedures
- Demonstrated experience enhancing IT platforms utilizing in- and out-sourced resources.
- Relevant Degree qualifications in Computer Science, IT, or Engineering
- Experience within a diverse working environment (e.g., geographical, cultural and process diversity)
- Influencing and negotiation skills to create synergies across the enterprise to enable cost-effective and innovative shared solutions in achievement of organisational goals
- Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring
- Results oriented, outcomes focused with excellent interpersonal and influencing skills
Our purpose
Our purpose is to create care experiences that get the best possible life outcomes. Joining the GenesisCare team means a commitment to seeing and doing things differently. Asking what if and why not? And being focused on getting the best possible outcomes for our patients.
We are a team of professionals who believe care should be focused on the individual, not the condition. That care should be available when and where people need it most and it should be designed to help give people the best life outcomes possible. We specialise in treating and innovating in cancer and heart disease, the two biggest diseases that impact people’s lives. We’re proud that we are designing better care for more people around the world every day.
Our values
Empathy for all
We do all we can to understand the needs, emotions and ambitions of patients and each other. Because only through understanding can we work well together inside GenesisCare and make the necessary difference to the experience and life outcomes of the patients we treat.
Partnership, inside and out
We achieve more together than apart, so we share, listen, and work as one. Designing better care will only be possible if we work together, with each other inside GenesisCare and with people and our partners from outside, who want the same things we do and who want be part of our purpose.
Innovation every day
We all contribute insightful, innovative ideas, both big and small. Because great ideas can come from anyone, anywhere, and we know that insight and evidence is the best way to unlock them, to design better care.
Bravery to have a go
We dare to make ideas happen, to make the impossible a reality, because at GenesisCare, that’s our DNA. We will only fulfil our purpose if we try and learn and commit ourselves to making things happen; after all, nothing means more to us than getting you the best life outcomes possible.
Integrity always
We do the right thing for our patients, our partners and each other.
Quality and safety
GenesisCare strives to continuously improve the quality and safety of our workers and services provided to our patients and their carers in line with our vision and values.
Accountabilities:
- Report risks and hazards to line manager and proactively participate in risk reduction strategies
- Understand and comply with the policies and procedures of the Safety & Quality Management System
- Participate in Safety and Quality activities and audits as delegated by line manager
- Be accountable for own actions and seek assistance when necessary
- Demonstrate knowledge/competency in performance of skills relevant to the role, including completion of mandatory training
Legislated individual Work Health & Safety Duties for all workers:
- Take reasonable care for your own and others’ health and safety
- Take reasonable care that any of your acts or omissions do not adversely affect the health and safety of others
- Participate in WHS training, tasks and other activities as required or instructed
Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.
Global care
Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.
People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare!
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GenesisCare is an Equal Opportunity Employer.
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