The Position:

Motion Picture Industry Pension and Health Plans (MPI) is seeking a Temporary Receptionist to work within our Visitor Center. This position will assist in answering phone calls, assist walk-in visitors, and provide other support as needed. We are looking for strong customer service and teamwork skills and a sincere desire to help others with empathy, care, and compassion within a dynamic, multifaceted environment.

Essential Duties and Responsibilities:

• Assist walk in visitors without appointments
• Assist with in-person and Zoom appointments
• Perform witnessing services on various MPI forms and documents.
• Assist with appointment screening and scheduling activities including:
• Perform screening callouts to Participants who have made online appointments
• Schedule manual appointments for Health and Retirement Benefits
• Monitor the Visitor Center voicemail box and return calls
• Assist visitors with their questions, unresolved issues, and escalations.

Support Retirement Services Activities:

• Correspond with Participants to request forms and documents
• Send Pension and IAP applications and packets to Participants
• Monitor/track incoming forms/documents for Pension and IAP refund applications, Retirement Benefits mailboxes, Unity tickets, email, and WebEx requests.
• Send completed forms and documents for imaging
• Assign applications/forms/documents to Retirement Benefit Analysts for review/approval.
• Interact with other departments via phone and email to help with participant inquiries.
• Perform other related duties as assigned and work with the appropriate internal departments to successfully resolve issues and escalations.

Qualifications, Skills & Experience:

• Bachelor’s degree or High School diploma and 1-2 years’ equivalent experience in a customer service setting.
• Strong ability to answer complicated questions, assist with resolving issues, and escalate issues as necessary in an accurate and effective manner.
• Strong customer service skills and a dedicated desire to help with empathy, care, and compassion.
• Prioritization skills and the ability to work in a dynamic, multifaceted environment.
• Intermediate or better proficiency and experience with MS Outlook, Excel, and Word.
• Familiarity with internal messaging system.
• Strong oral and written communication skills.
• Strong analytical and research skills.
• Professional phone and in-person etiquette, appearance, and demeanor.
• Excellent attendance, punctuality, and reliability.
• Ability to work independently.
• Ability to interact with staff at all levels.
• Detail oriented, with the ability to multi-task and meet scheduled deadlines.
• Excellent judgment, integrity, and strong work ethic.
• Ability to accept direction and developmental guidance from supervisor.
• Healthcare reception experience and knowledge of insurance procedures is a plus.
• Bilingual (Spanish) speaking a plus.

Job Types: Full-time, Temporary

Pay: $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Employees must be fully vaccinated against Covid-19. Work spaces are socially distanced and high touch point areas are disinfected frequently.

Ability to commute/relocate:

• Studio City, CA 91604: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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