The Position

Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State’s most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population in excess of 1.1 million, Contra Costa County is the ninth most populous county in California. Selected candidates should expect to work out of Contra Costa Health Services facilities in Martinez or Concord.

Recreation within the county varies from fishing, boating, and water skiing in the Sacramento-San Joaquin rivers to hiking, horseback riding, and camping in Mt. Diablo State Park. Recreational areas, including the wine country of Napa and Sonoma counties, the picturesque seaside communities of Carmel and Monterey, and the Sierra-Lake Tahoe mountain region are also within driving distance of the county.

Contra Costa Health Services includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services.

When working within the application support teams, the ideal candidate will have the ability to work in an integrated environment where application and support teams are dependent on each other for the successful delivery of projects. To that effect, the candidate should be open to learning and have the ability to plan with other application managers for implementation coordination and support.

The ideal candidate for an HS IT Supervisor assigned to the infrastructure team will have a strong technical foundation, and demonstrable experience in the methods and techniques of system installation and deployment, troubleshooting, and problem resolution. Experience and support of virtual systems or thin client technologies are required. A passion for team building, driving performance, defining service level agreements, and reporting of key performance indicators is expected.

When assigned to the training team, the supervisor must have a history and successful track record of leading training teams supporting a diverse set of applications in a clinical setting. An ideal candidate would have a degree in adult education or a closely aligned field. The supervisor will have an executive presence, excellent communication skills (particularly the ability to translate technical issues to various audiences of nonexperts), and build effective teams.

We are looking for someone who:

• Demonstrates empathy and compassion
• Is an effective problem-solver
• Excels at time and priority management
• Has strong leadership skills
• Is innovative and collaborative

What you will typically be responsible for:

• Supervision, evaluation, and development of staff
• Talent management, deliverables, outcome management, etc.
• Leading operational excellence and process improvement work
• Overseeing and delivering technical training
• Leading a team using outcome-based reportable metrics

A few reasons why you might love this job:

• You will be working with a diverse team supporting the most diverse County health system in the state
• We utilize leading-edge technology infrastructure that has garnered national and U.S. Congressional recognition
• We strive for work/life satisfaction, with the ability to work remotely up to 2 days per week (after probation)
• You will make a positive impact in your community by improving the health of all residents and workers

A few challenges you might face in this job:

• There is complexity of projects, sometimes with competing priorities
• There are constantly changing state and federal regulations that can cause short deadlines
• Recruiting staff can take some time

Competencies Required:

• Leadership: Guiding and encouraging others to accomplish a common goal; Sharing responsibility, authority, and accountability
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Teamwork: Collaborating with others to achieve shared goals
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral and Written Communication: Engaging effectively in dialogue; Communicating effectively in writing
• Professional & Technical Expertise: Applying technical subject matter to the job
• Managing Performance: Ensuring superior individual and group performance
• Adaptability: Responding positively to change and modifying behavior as the situation requires; Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Using Technology: Working with electronic hardware and software applications
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Project Management: Ensuring that projects are on-time and achieve their objectives
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow

Minimum Qualifications

Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment.

Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education:

• One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR
• Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR
• Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education:
  • Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database Administrator
  • Certified Associate in Healthcare Information and Management Systems (CAHIMS)
  • Health Level 7 (HL7) certification
  • VMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)
  • Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)

Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

Desirable Qualifications:

• 3+ years of increasing supervisory leadership
• If leading an application team, Epic certification required
• When leading a technical team, certification from Microsoft, Cisco, Palo Alto, Juniper, or similar vendor – mid-level to senior-level certs accepted
• Crucial Accountability, Crucial Conversations, 4DX training
• Process improvement training (Six Sigma, Lean or similar)

Selection Process

• Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
  
• Remote Oral Interview: The oral interview will measure candidates' competencies as they relate to the job. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. These may include, but are not limited to: Leadership, Delivering Results, Teamwork, Displaying Ownership and Accountability, Oral and Written Communication, and Professional Expertise. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.