Help Desk - ONSITE in Johnson City TN Job at Advanced Call Center Technologies, LLC
Advanced Call Center Technologies, LLC Johnson City, TN 37615
IT Help Desk Technician
Advanced Call Center Technologies, LLC - Johnson City, TN
Help Desk Tech Responsibilities:
- Monitor VRU's and IVR's on an hourly basis
- Update remote users with corporate antivirus software and any other software updates when applicable
- Create, troubleshoot and resolve work orders
- Troubleshoot user issues
- Monitor Track IT ticketing system
- Answer Help Desk line
- Follow up on work orders with requestors
- Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
- Check resolutions on closed work orders daily
- Produce weekly reports as needed
- Update critical documentation in a timely manner
- Administer VPN dual authentication tool
Qualifications and Experience:
- Strong verbal and written communication skills are required
- Strong troubleshooting skills
- Must be detail oriented, well organized and self-motivated
- Ability to work with all levels of management
- Must be able to effectively work independently and in team environments.
- Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
- Advanced skills in Microsoft Office
- Active Directory
- Outlook
- Familiar with Windows 10
Job Type: Full-time some evenings and weekend shifts
Required experience:
- Prior Help Desk or IT experience
Required education:
- Some college or technical school education
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Night shift
Application Question(s):
- Are you within 30 minutes commuting distance from ACT center in Johnson City?
Experience:
- Help desk: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Johnson City, TN 37615: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
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