Help Desk PC Support Technician (FT) Job at Synergistix.
This position is
hybrid after completing 90 days of employment.
Great pay, up to $22 per hour.
Position Overview:
Great pay, up to $22 per hour.
Position Overview:
The Technical Support Specialist will provide exceptional customer service and technical support for a sales force automation application. The primary responsibility for this position is to provide technical phone support for the needs of pharmaceutical sales representatives.
Responsibilities:
- Providing first-level problem determination and technical support for the needs of pharmaceutical sales representatives.
- Proactively maintaining communications with callers through the analysis and resolution process.
- Providing daily follow-up to ensure customer satisfaction.
- Tracking “Open Tickets” and keeping ticket histories current and complete.
- Performing outlined troubleshooting and information gathering before call escalation.
- Completing company/client reports on a weekly and monthly basis.
- Monitoring all customer support calls in the call-tracking system.
- Returning calls from customers, as well as entering new problems or requests into the call-tracking database daily.
- Documenting resolutions and offering suggestions for inclusion in the department knowledge base.
- Enthusiastically support and collaborate with the team to develop effective solutions.
- Ability to work flexible hours.
- Performing other duties and/or special projects as assigned.
Skill and Experience Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Verified work experience will be considered instead of a degree.
- 2+ years of technical helpdesk experience is strongly desired.
- Microsoft Professional certification is required.
- Understanding standard concepts, practices, and procedures within the information technology field are required.
- Strong analytical and troubleshooting skills with PC hardware and software, Windows (Windows 7, 10), and Mac operating systems as well as FTP and network connectivity issues required.
- Knowledge or experience with customer service management systems (CRM) is required.
- Ability to perform problem diagnosis for end-users required.
- Experience in supporting mobile applications on platforms such as Android or iOS is required.
- Basic knowledge of SQL queries is preferred.
- Excellent written and verbal communication skills are required.
- Excellent customer service skills are required.
- Self-motivated with the ability to take initiative and provide results.
Perks of Being a "Synergistian":
Synergistix offers a comprehensive benefits package including:
- Comprehensive health plans with generous company match for employees and dependents.
- 401k plan.
- Dental and Vision plans.
- Supplemental/Gap Plans.
- Short and Long-Term Disability insurance.
- 100% company-paid life insurance plan (with buy-up).
- Spouse and Children life insurance plans.
- Up to 5 weeks of Paid Time Off (PTO).
- Paid Day Off during the month of your birthday.
- Paid Day Off during the month of your service anniversary.
- Company-paid Volunteer Time.
- Flexible work schedules.
- Telecommuting (for qualifying positions).
- Casual Dress 5 days a week.
Synergistix Cares about its Employees:
At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks.
- Annual Employee Appreciation Day.
- Monthly Town Hall Meetings.
- Birthday and Service Anniversary Celebrations.
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration.
- Bagel Fridays.
- Game room.
- Dry cleaning service.
- Monthly appreciation events.
- ...and much more.
Sounds Like You? Apply Now! AWESOME PLACE TO WORK!!! Don't miss out!!!
Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.
About Synergistix.:
Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.
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