Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is looking for an experienced Help Desk Specialist. The Help Desk Specialist will be responsible for supporting a classified DoD environment to include:

• Provide support as the NRWS Account Administrator by managing all new account requests and removal of unauthorized accounts. general permission modifications to resources (roles), account updates, etc.
• Perform general Help Desk Support to the organizations users to include onsite support of NMCI assets such as computers, printers, peripherals and end user software troubleshooting.
• Ensure the organizations NMCI assets are patched and remain out of network quarantine.
• Perform daily review of all tracker taskings to complete in progress tickets and begin resolving new tickets.
• Support the organization's live events/meetings by configuring VTC/AV equipment and other meeting setup procedures such as pre-meeting setup, testing equipment and general meeting preparedness tasks.
• Provide support for the organizations iPhone management using purebred for enrollment purposes in accordance with DoD and the organizations guidance.
• Provide support to the organizations VIP clients in regards to workstation troubleshooting
• Participate in scheduled team meetings and provide productive suggestions to the customer in regards to the organization's missions.

Required Qualifications

• Minimum of 3 years of experience supporting system administration for DoD or Federal Programs
• DoD 8570.01M IAT Level II certified with Continuing Education (CE) (GSEC, CompTIA Security+ CE, SCNP, SSCP).
• Experience providing Tier II end user desktop support services.
• Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy and network security.
• Strong troubleshooting skills are a must.

An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.

Job Type: Full-time

Ability to commute/relocate:

• Indian Head, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• supporting system administration for DoD or Federal Programs: 3 years (Preferred)

License/Certification:

• CompTIA Security+ (Preferred)

Security clearance:

• Secret (Preferred)

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