Helpdesk Support Technician Job at Marin Community Clinics
Overview:
Covid-19 Vaccination and Boosters Requirements: All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster. Responsibilities:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Reporting to the I.T. Director/Manager, this entry level position is responsible for maintaining ticket log and for resolving tier 1 help tickets using guidelines, documented solutions, and online tools.
Covid-19 Vaccination and Boosters Requirements: All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster.
- Respond to employee emails, tickets and phone calls for routine desktop setup and repairs,
- Provide tier 1 support to all systems users in a healthcare clinical environment. On site and remote.
- Create, log and close helpdesk tickets.
- Use internal applications or vendor online tools to modify customer settings to resolve help issues. Install printers and other peripherals.
- Escalate helpdesk tickets to the appropriate IT management/engineering staff.
- Miscellaneous tasks as required to support employees and assist in their understanding of how network printing, remote access and other functions work.
- Identifying inventory needs as well as properly inventorying IT assets.
- Other duties as assigned.
- AA degree with computer related emphasis or equivalent experience.
- At least 1-year prior experience in internal technical support or IT seat maintenance.
- PC proficiency and extensive experience with MS Office.
- Personable and patient with inexperienced computer users.
- Self-managed, adheres to schedules, and make reasonable service commitments.
- Speaks clearly and persuasively in positive manner, listens well.
- Writes clearly and informatively.
- Exhibits objectivity and is open to other viewpoints.
- Support team efforts
- Seek ways to improve and promote quality; demonstrate accuracy and thoroughness.
- Follow policies and procedures; complete administrative tasks on time.
- Support organization's mission, goals and values.
- Meets productivity standards.
- Completes work in timely manner.
- Strives to increase productivity dependability.
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
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