Holiday Inn North Beach - Housekeeping Manager (Full - Time) Job at COASTAL Hospitality Associates, LLC.
COASTAL Hospitality Associates, LLC. Virginia Beach, VA 23451
Holiday Inn North Beach - Housekeeping Manager
One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
We are currently seeking an experienced hospitality
Housekeeping Manager to round out our outstanding team of front office professionals at our beautiful Holiday Inn North Beach. This position will report to the Director of Housekeeping and the Director of Engineering.
What You Will Bring To This Role:
As the Housekeeping Manager, you will be responsible for assisting the Director of Housekeeping in ensuring the operation of the Housekeeping Department is an attentive, friendly, efficient, and courteous discipline. The Housekeeping Manager will provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Some of Your Responsibilities Would Be:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Coastal Hospitality policy, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Coastal Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Respond to all guests requests, issues, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach and counsel all Housekeeping personnel according to Sheraton and Coastal Hospitality Standards.
- Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
- Assist in maintaining and controlling all housekeeping equipment.
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Assist in ensuring compliance with all Risk Management standards (MSDS, HazComm, etc.).
- Assist with conducting Housekeeping interviews as required and follow hiring procedures according to Coastal Hospitality procedures.
- Ensure training and/or re-training of Housekeeping personnel is timely, thorough and complete.
- Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
- Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to standards.
- Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
- Ensure guest privacy and security through correctly following Sheraton procedures.
- Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
- Conduct pre-shift meetings for room attendants and housemen.
- Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
- Balance and clear room status nightly; compare the p.m. housekeeping report with the room status report and resolve any discrepancies.
- Assist in reviewing Housekeeping staff's worked hours for payroll compilation.
- Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain procedures regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Manage and organize large turn days (including group check-ins or check-outs).
- Monitor out-of-order, out-of-service, discrepant and show rooms.
- Must maintain constant communication with Front Office.
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
- Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to standards.
- Maintain and monitor "Lost and Found" procedures and policies according to best practices
- Maintain key control system for house keys.
- Focus the Housekeeping Department on their role in contributing to the Guest Service Index (G.S.I.).
Minimum Qualifications:
- At least 1 year of progressive experience in a hotel or a related industry required.
- Knowledge of Microsoft Office computer programs
PREFERRED QUALIFICATIONS
- Previous supervisory responsibility preferred
How You'll Be Rewarded:
A chance to learn something new every day in a fun, friendly work environment !
Health Benefits; Medical, Dental and Vision
Paid Time Off
Employee Assistance Program
Company Paid Short Term Disability, Life Insurance and Accidental Death
Affordable and Optional Long Term Disability and Supplemental Life Insurance
Company Matched 401K
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
Legal Resources
Associate Travel Discounts per Brand Guidelines
EOE M/F/Vet/Disabled
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