Join a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home. The Washington Marriott Capitol Hill! We’re looking for a Front Desk Supervisor who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate will primarily supervise the front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Someone who will respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

The Washington Marriott Capitol Hill, located in the trendy NoMa district, introduces modern luxury and distinguished hospitality unmatched in Washington, D.C.

WHEN YOU'RE HERE:

PM Perks (vary by hours)

• Medical (5 plans to choose from); Dental + Vision options
• 401k 3% match
• PTO + Sick, Holidays
• Double-Pay holiday pay
• Same Day Pay Option
• Short Term Disability options
• $10,000 Complimentary Life Insurance Policy
• Hotel discounts

WHAT YOU’LL DO:

Here are a few other tasks you’ll be responsible for on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism.
• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

WHAT WE’RE LOOKING FOR

We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must. Light Speed experience is a plus!

QUALIFICATIONS + SKILLS

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

ABOUT PM HOTEL GROUP | Awards + Accolades:

• Recognized as a Best Place to Work in Hospitality as seen in Hotel Business (2019)
• Fastest Growing Private Companies in DC – Washington Business Journal (2020 + 2019)
• Inc 5000 – Fastest Growing Private Hospitality Companies (2019)
• AHLA Paving the Way Award 2021 – Vanessa Stanley

PM is PEOPLE-POWERED

At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.

A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)