Hotline Supervisor II Job at Felton Institute

Felton Institute Alameda, CA 94501

Job Description:
The Hotline Supervisor leads the supervision of Crisis Hotline staff including oversight of 988 specific requirements, DPH ACESS program and possible clinical supervision of pre-licensed volunteers and staff. This position has variable shifts to accommodate hotline needs which include daytime, evening and weekends, across the combined Hotline, Crisis, 988 and ACCESS referral lines. This position will also help develop new headway into the new 988 program, providing structure, follow up, and possible development of 911 diversion services. This position will include new implementations of 988 policy and procedure within the San Francisco county crisis continuum. This position works closely with the Director of Programs and Hotline Manager to provide supervision, training, mentorship and quality assurance for staff. This position is earmarked for post graduate pre-licensed clinical staff ASW, AMFT, APCC seeking licensure hours. A challenging role for Licensed clinicians LCSW, LMFT, LPCC desiring to make a difference in development a more effective San Francisco City and County Crisis Continuum.


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