Housekeeping Dispatcher - Live! Hotel - Philadelphia Job at Live! Casino and Hotel Philadelphia
Overview:
Responsible for answering calls routed to Housekeeping and communicate guest related information to the appropriate person(s). Responsibilities:
Why We Need Your Talents
Responsible for answering calls routed to Housekeeping and communicate guest related information to the appropriate person(s).
Specific Responsibilities and Duties
- The housekeeping dispatcher will assist the housekeeping staff in directing the operations of the Housekeeping Department so as to meet the expected level of guest satisfaction.
- Responsible for communicating necessary information to housekeeping department, front desk personnel and hotel guests.
- Answer phones and accurately document and communicate information in a timely manner
- Demonstrates the ability to work cohesively and professionally with all front desk team members.
- Responsible for updating the status of all hotel rooms, and keeping the housekeeping team informed on stay overs, turndown service, and do not disturb guest rooms.
- Accurately maintains a call log of all communication receive/sent to include call generation and disposition
- Verifies that that all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies.
- Maintain a complete list of current issues and maintain a record of all inventory issues to be able to keep management staff up-to-date
- Must be proficient in Microsoft Word and Excel
- Must be able to type at least 40wpm
- Other duties assigned
Skills You Need to Succeed
- Able to read and interpret instructions and direction for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service
- Must be able to communicate effectively in English
- Self-starting personality with an even disposition
- Ability to communicate information and hotel services to management and guests.
A Few Must Haves
- High school diploma or GED
- Six (6) months prior or equivalent experience required. Prior hotel experience, preferred
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
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