Duties

Serves as a shift management in a housekeeping and laundry operation of an Armed Forces Recreation Center (AFRC) resort that includes providing administrative and management support for other resort operations where the paramount responsibility is the day-to-day management of operations and supervision of unionized staff for the provision of services to hotel guests and patrons. Serves as a shift manager in charge of a specific shift operation and coordinates the carrying out of laundry and housekeeping functions to ensure the smooth and efficient operation of the department. Plans and schedules completion of work according to priorities and deadlines. Prepares and maintains daily operational records and reports. Ensures that lost and found policies and procedures are followed. Assist in the supervision and conduct of inventories, including the preparation of inventory records. Conducts inspections of rooms and surrounding areas to determine maintenance or repair work required, and that cleanliness and condition and inventory of furnishings in accordance with established standards on a daily basis. Completes inspection checklist and monitors proper care and use of equipment and supplies. Interacts with guests to resolve room discrepancies and concerns, determines resolution according to policy and practice, and follows-up. Exercises tact and diplomacy when dealing with sensitive or privacy concerns. Performs supervisory functions such as approving or disapproving leave, rating, disciplining, and/or providing recognition for performance. Enforces proper grooming standards, conduct and cleanliness standards of the staff. Follows emergency procedures to respond and direct housekeeping staff and guests. Performs administrative functions such as preparing purchase requests.

Requirements

Conditions of Employment

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment.
• Meet qualification/ eligibility/ background requirements for this position.
• Satisfactory completion of employment verification (E-Verify) check.
• One year probationary period may be required.
• A physical examination may be required.
• Must be able to work weekdays, weekends, and holidays.
• Must be able to work various hours of the day and week when required.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para 2 to include Tier 1 background investigation.
• Any individual who was required to register with Selective Services and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable, will not be appointed.

How You Will Be Evaluated

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted with your application:
  

  • Resume

  
  Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
  Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
  
  The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  

  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3433
  • DA Form 3434
  • Spouses PCS Orders; Marriage Certificate
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

  
  
  Including any of the following on your resume may result in an ineligible rating:
  Classified or government sensitive information
  Social Security Number (SSN)
  Photos of yourself
  Personal information, such as specifically mentioning your age, gender, race/national origin, etc
  Encrypted and digitally signed documents
  Illegible documents or files that cannot be opened

• How to Apply

  You may submit your application packet using one of the two methods identified below:

  • Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42311810142. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

  • Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.

  Agency contact information

  Lea Reis

  Email

  leaann.a.reis2.naf@army.mil

  Address

  P4-NAF-HAKOHO HALE KOA HOTEL
  DO NOT MAIL
  Honolulu, HI 96815
  US

  Next steps

  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens