Intake Coordinator Job at Fairview Health Services
Overview:
Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.
Completes client intake process.
Recognizes problems and takes appropriate measures to resolve.
Collaborates with internal and external resources to ensure efficient patient flow.
Monitors patient care provider’s schedules to insure optimum productivity.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Organization Expectations, as applicable:
Education
Preferred
Education
The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions, and transfers for Fairview Behavioral programs
Responsibilities/Job Description:
Job Expectations:
Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.
- Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
- Uses excellent telephone etiquette and active listening skills.
- Documents calls
- Assesses and prioritizes calls.
Completes client intake process.
- Assesses and triages client admissions using identified admission criteria.
- Assures insurance reimbursement and authorization
- Documents complete and accurate demographic and clinical information.
- Secures information pertinent to the patient visit.
- Obtains internal and external records when possible.
- Provides client or referral sources with information regarding the programs.
- Refers to other programs or community agencies when Fairview services are not appropriate.
- Secures payment for treatment.
Recognizes problems and takes appropriate measures to resolve.
- Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies.
- Identifies patients who ‘no-show’ to meet risk management criteria.
Collaborates with internal and external resources to ensure efficient patient flow.
- Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement.
- Acts as a liaison between payers, business office staff, patient care providers and site supervisor.
- Partners with appropriate community liaisons.
Monitors patient care provider’s schedules to insure optimum productivity.
- Coordinates the decision-making process regarding intakes and waiting lists.
- Schedules new visits.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
- Partners with patient care giver in care/decision making.
- Communicates in a respective manner.
- Ensures a safe, secure environment.
- Individualizes plan of care to meet patient needs.
- Modifies clinical interventions based on population served.
- Provides patient education based on as assessment of learning needs of patient/care giver.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
o Partners with patient care giver in care/decision making.
o Communicates in a respective manner.
o Ensures a safe, secure environment.
o Individualizes plan of care to meet patient needs.
o Modifies clinical interventions based on population served.
o Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements.
o Completes all required learning relevant to the role.
o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
- Fosters a culture of improvement, efficiency, and innovative thinking.
- Performs other duties as assigned.
Required
Education
- Bachelor’s Degree in or 6 years directly related experience in Human Services related field.
Experience
- 2 years clinical experience in Behavioral Field
Preferred
Education
- Master’s Degree in Behavioral related field
Experience
- 3-5 years clinical experience in Behavioral Field
License/Certification/Registration
- Crisis intervention training.
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