Intelligence and Crisis Response Associate Job at Morgan Stanley
Intelligence and Crisis Response Associate
Job Number:
3230380
POSTING DATE: Jan 26, 2023
PRIMARY LOCATION: Americas-United States of America-New York-New York
EDUCATION LEVEL: Bachelor's Degree
JOB: Risk Management
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate
DESCRIPTION
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.
Team Profile: This is an opportunity to be part of an Intelligence and Crisis Response team who manage major and severe business-impacting events and incidents, predominantly involving varying levels of business disruption, by coordinating real-time service restoration and actively managing risk. As a member of our pro-active, pragmatic, and energetic team, you will be in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.
Role Profile: As an Intelligence and Crisis Response Associate, you will be responsible for conducting daily monitoring of the threat landscape in order to identify and provide early warning of emerging threats and events that may impact the Firm and the financial sector. You will be responsible for assessing intelligence and producing reports regularly and proactively for potential events which may require the engagement of stakeholders. You will partner with the wider team to manage incident response, triage calls, and assess business impact, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders.
The position requires a dynamic and adaptable approach, during high-pressure situations, organizational and situational awareness, sound judgement, emotional intelligence, and strong analytical ability. Following significant events, team members will undertake after-action discussions, and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.
The role does require periodic on call coverage during bank holidays and weekends on a rotational basis, typically once every 8-10 weeks, depending on team staffing
The team has access to a wide range of social media monitoring tools, open-source, industry, and commercial intelligence feeds which are leveraged to generate relevant alerts for further triage, assessment, and escalation.
A sample of events that the candidate would be responsible for monitoring and responding to include:
Physical & Geopolitical
Protests or demonstrations impacting Firm locations
Civil unrest in countries/locations with a Firm presence
Terrorist (or other violent) incidents impacting Firm locations
Significant geopolitical events that may impact the Firm or the financial sector
Significant weather events where Morgan Stanley offices are located
Novel or significant updates relating to pandemics or infectious diseases spreading in locations where Morgan Stanley operates or has a presence
Technology
Technology incidents impacting the financial sector or other critical infrastructure entities
Major technology outages impacting payment infrastructure or stock exchanges
Fusion Response Profile:
Fusion Response leads rapid and comprehensive Response and Recovery operations in order to minimize impact from a broad range of potentially business disrupting, to significantly impacting, threats and incidents, from cyber and fraud to technology incidents, weather events, terror attacks, geopolitical unrest & pandemics, collaborating with partner organizations to Understand, Prepare, and Learn from these events.
Fusion Response leads rapid and comprehensive Response and Recovery operations in order to minimize impact from a broad range of potentially business disrupting, to significantly impacting, threats and incidents, from cyber and fraud to technology incidents, weather events, terror attacks, geopolitical unrest & pandemics, collaborating with partner organizations to Understand, Prepare, and Learn from these events.
Fusion Response leads centers in New York, Alpharetta, London, Glasgow, Hong Kong, Tokyo, and Singapore. Fusion's 24/7 proactive follow-the-sun model is the cornerstone of the Firm's operational resilience capability.
QUALIFICATIONS
What's expected of the candidate:
Ability to thrive and maintain calm in a variety of high-stress, zero-tolerance environments
Able to rapidly absorb and understand complex technical situations under pressure
Troubleshooting, with a drive towards incident resolution
Demonstrated ability to communicate complex and technical ideas effectively, succinctly, and professionally, in written or spoken formats to non-technical and senior audiences
Ability to develop close relationships with key stakeholders
A broad understanding of the technology and infrastructure used in a large institutional environment, including building mechanical and engineering infrastructure
Enthusiasm to learn new technologies and step outside of your comfort zone
Familiarity with geopolitical, country risk, or physical security analysis
General knowledge of prominent threat landscape trends and geopolitical dynamics and the risks to the financial sector, including to technologies
Experience with Open-Source Intelligence (OSINT) products and sources, and social media monitoring tools and methodology
An understanding of rapid notifications systems is a plus
International experience or experience working in a global team or as part of a follow-the-sun operational model is a plus
Fluency in another language and/or relevant familiarity with foreign cultures is a plus
Experience & Skills Required
2+ years of professional analytical experience, preferably within an intelligence or crisis management function in the financial, technology, or related sector, federal government, or military organization
Bachelor's Degree (or equivalent experience in an intelligence role in law enforcement or military fields)
Team Culture:
Crisis Management & Intelligence operates with a bias for action to mitigate business disruption, maintaining situational awareness of risks ahead of such need, support invocation of business continuity plans, and staying focused on its clients while remaining accountable for its actions and outcomes. The team exhibits strong command and control, while centralizing timely and accurate communications and guidance to key clients during the life cycle of an incident.
Crisis Management & Intelligence operates with a bias for action to mitigate business disruption, maintaining situational awareness of risks ahead of such need, support invocation of business continuity plans, and staying focused on its clients while remaining accountable for its actions and outcomes. The team exhibits strong command and control, while centralizing timely and accurate communications and guidance to key clients during the life cycle of an incident.
Crisis Management & Intelligence operates with an intent-based leadership philosophy. By providing intent and context behind actions as opposed to direction and instructions, leaders are more effectively able to cascade down decision-making power to the subject matter experts and other members of the team. This allows leaders and managers to focus on leading, coaching and driving strategy.
To implement this philosophy, a successful candidate is expected to prioritize fostering a learning culture, understanding roles and responsibilities, understanding context behind our mission and actions, learning from past mistakes, and being coachable and empowered.
An intent-based leadership approach also helps drive three primary intrinsic motivators for a fulfilled team which a successful candidate should strive for themselves:
Autonomy is the need to be your own director. It means controlling what you do, how you do it, and who you do it with. This allows maximum flexibility to think creatively without needing to conform to professional boundaries. Crisis Management accomplishes this through the use of Directly Responsible Individuals
Mastery is a person's desire to own their domain. It's having an appetite for knowledge, seeking to learn more and improve skills with practice. Crisis Management accomplishes this through the use of stretch goals and leading special projects.
Purpose gives people the sense that they are working on something bigger than themselves. Crisis Management accomplishes this by connecting personal contributions to the large-scale success for Crisis Management and Fusion Response during team meetings and Town Halls.
Of the utmost importance for the Crisis Management & Intelligence team, and a primary enabler for our success, is promoting a psychologically safe environment. High performing teams must operate in an environment where all members of the team feel safe to share new ideas while being held accountable for a high standard of excellence. We promote psychological safety across four domains and expect this from a successful candidate as well:
Inclusion: We practice inquiry and actively listen, so that team members feel included and ultimately more inclined to speak up
Shifting attitudes towards risk and failure: When teams hold mistakes against each other, people are less willing to take risks and innovate so we maintain patience while the team learns and grows, while still maintaining high standards.
Willingness to help: When people don’t feel appreciated, they are less willing to help and support the rest of the team, so we collaborate across the global team on various initiatives and encourage team members to collaborate and ask for help.
Open dialogue: Candid conversations are better in solving greater challenges. Collective intelligence triumphs over that of the few.
Shifting attitudes towards risk and failure: When teams hold mistakes against each other, people are less willing to take risks and innovate so we maintain patience while the team learns and grows, while still maintaining high standards.
Willingness to help: When people don’t feel appreciated, they are less willing to help and support the rest of the team, so we collaborate across the global team on various initiatives and encourage team members to collaborate and ask for help.
Open dialogue: Candid conversations are better in solving greater challenges. Collective intelligence triumphs over that of the few.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Expected base pay rates for the role will be between $100,000 and $150,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
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