Sound is looking for…

An IT Field Service Technician to join our team! As an IT Field Service Technician you will troubleshoot user hardware and provide one-on-one assistance to end users of the credit union in a friendly, respectful, courteous, and professional manner. In this role you will perform hardware installations at all our branch and department locations, run basic diagnostic testing, and remotely work with IT Support Specialists to resolve issues while in the field. As an IT Field Technician you will maintain an inventory of assets and schedule replacements to adhere to our hardware lifecycle. You will also use software to image Computers and Laptops before working with end users to replace their current devices. Additionally you will work within our ticketing system to coordinate branch/department visits as needed for on-site troubleshooting.

At Sound you will experience…

• Our purpose which is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that’s consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of “people helping people”.
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.
• Here is what a day at this job will look like!

As an IT Field Service Technician (Contract) you will…

• Maintain records of service calls and interactions within the internal ticketing system.
• Work with Service Delivery Manager to plan and schedule hardware replacements for the upcoming year.
• Troubleshoot, diagnose, and repair units while in the field.
• Schedule branch visits and prioritize trouble tickets by severity.
• Travel to all branches as requested for onsite support.
• Educate employees on preventive hardware maintenance and provide general customer service on the phone and in person.
• Use provided software to image new PC/Laptops with standardized credit union software. Prepare PC/Laptops for final installation
• Assist with Branch Remodels and PC/Laptop lifecycle replacements for Credit Union.
• Answer phone inquiries, direct calls, instant messages, and aid as necessary.
• Maintain and organize asset management inventory.
• Meet regularly with Manager to provide status of ongoing replacements and hardware troubleshooting.

Our ideal candidate will bring to the team…

• One-year experience in a Help Desk environment required.
• 6 months of troubleshooting hardware in person or over the phone required.
• Comptia A+ or equivalent certification preferred.
• High School Diploma or GED equivalent required. Continuing education in the Information Technology field preferred.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

Your compensation:

$23.46 – $29.33 per hour – based upon relevant experience.

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of!

Your hours:

An in-person schedule Monday – Friday.

In your in-person role you will be engaging with team members on a day-to-day basis as the face of Sound Credit Union! Your active participation with coworkers and managers is an essential part of your impactful work.

Contract Duration: 6 month contract with strong potential to be extended into a permanent position.

About Sound Credit Union…

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 27 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We’d love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: www.soundcu.com.

The future is in our hands…

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!