Job Title: Field Service Technician

Job Location: Hilton Head, SC - 29926

Job Duration: Contract

General Description:

As a member of end user support team, Field Service Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service.

Responsibilities:

· Provide customer facing end-user support that includes:

- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals

- IMAC support including large scale/bulk office moves/re-stack activities (all moves)

- Support for Operating System, base load software, MS Office suite and other business application

- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

- Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

- Support for the Mobility devices (Android/iOS/iPhone/iPads)

- VIP and home-based office (HBO) user support

- Imaging/Re-imaging end user systems on approved tickets

- Supporting End User Device Lifecycle Management as per Client policies and procedures

· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

· Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis

· Provide technical orientation and training for new Client employees on existing systems and software

· Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.

Job Type: Contract

Salary: $23.00 - $24.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road

Speak with the employer
+91 732-867-7239

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