Job Summary

We're Hiring for a I.T. Help Desk Technician Our company is based in Palm Desert, CA and provides technology solutions for professional businesses. Our clients are our focus and our employees are vital to our success. We want a Help Desk Technician to provide monitoring, management and support services for our clients' servers and networks. Interpersonal skills and an ability to communicate effectively, multi-task and prioritize are key; you will be working daily with our customers from the end user to the executive level. Our engineers work collectively to implement our best practices for the ultimate benefit of our clients, and we want to find those individuals who want to find a workplace to truly thrive in. Conceptually, our successful candidate will:

Responsibilities and Duties

• be highly organized
• be able to self-manage
• have proven written and oral communication skills
• possess an inclination for learning new technologies quickly
• have excellent troubleshooting skills
• have Service/Help Desk and/or NOC experience
• have at least four year's of work experience diagnosing and administering networks and performing end-user support

Necessary server and network skills include experience or certification with:

• Windows Server 2012/2016/2019
• Hosted email, Office 365, Local Exchange
• MS SQL
• SharePoint
• Active Directory services
• BDR backups
• Cloud services
• Multi-platform environments
• Remote access
• Firewalls
• LANs
• WANs
• VPNs
• Server Administration
• Advanced Understanding of Networks

On the workstation side, necessary skills include troubleshooting and support capabilities with:

• Windows 10/11
• MS Office applications
• Antivirus
• Mobile Device Support (Android/iPhone)
• Macintosh experience is a plus
• Basic hardware repair skills (replace hard drive, install RAM, etc.)

Qualifications and Skills

A+

Net+

Microsoft

Security+ a plus

Benefits

We offer a terrific benefits package. Compensation will be based on your skills and experience, so bring us your very best! Email your Cover Letter, Resume with References; In your Cover Letter, tell us who your favorite Super Hero is, and why you picked them as your favorite. All submissions will be held in confidence. An interview is required, so local candidates only please .

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Palm Desert, CA 92211: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any industry certifications? CompTIA, Microsoft, Other

Experience:

• Help Desk: 1 year (Required)

Work Location: In person

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