IT Helpdesk Technician Job at HODGES UNIVERSITY INC
ABOUT HODGES UNIVERSITY:
Live and work in paradise! Hodges University is located in sunny, Ft. Myers, Florida on the southwest Florida Gulf Coast. The region is home to over 1 million year-round residents who take advantage of entertainment options as diverse as shelling on Sanibel Island or Swamp Buggy Racing in Naples, Airboat rides in the Everglades or Art Shows on Fifth Avenue, Fine dining on cuisine from all over the world or fishing for your own fresh catch, world-class golfing or Warm Mineral Springs, the Ferry to Key West or the Edison/Ford Winter Estates, and the REVS Institute for Automotive Research and Historical Study or the Rodeo in Arcadia. Our economy is among the more diversified in the state and our region continues to grow.
Hodges University is a private, not-for-profit, regionally accredited university located in southwest Florida and primarily serves working adult students. The Fort Myers Campus boasts a newly renovated state-of-the-art Health Sciences facility that includes smart classrooms, and nursing skills and simulation labs, with diverse high-fidelity mannequins and equipment; two spacious and well-equipped Physical Therapist Assistant labs; an EMT/EMS lab, complete with functional ambulance; and, coming very soon, a brand-new BS in Dental Hygiene program with a 20-operatory clinic open to the public. This technology affords students and faculty the opportunity to have innovative, leading-edge learning and teaching resources. In addition to the healthcare programs, Hodges University features a range of business and professional programs, a large Clinical Mental Health Counseling program, innovative programs such as the Juris Master, a full-range ESL program, and a variety of non-credit offerings, all offered in a collegial and supportive environment.
Hodges University is a dynamic, entrepreneurial institution of higher education that espouses the non-traditional, not just in the students we serve but, in the opportunities, we leverage. We offer workforce-focused certificates and degrees in areas such as Clinical Healthcare, Business, Psychology, and Information Technology. We are the region's first federally-designated Hispanic Serving Institution (HSI) and offer a robust English as a Second Language program - on campus, online, and in satellite locations. We serve a large Veteran population. All of our learning environments are TEC-enabled, which means, for the majority of classes, students can pick both how and when they go to class - in person, online, or virtual - each time the class meets!
Hodges University is regionally accredited by SACSCOC and approved as a Level III institution offering associate, baccalaureate, and master's degrees. The healthcare programs are each also accredited by their respective programmatic accrediting agencies. Most programs at Hodges University admit students each month, and many courses are designed to take only 1 month to complete, so that a busy adult student can focus on one course - one topic - at a time.
AREAS OF RESPONSIBILITY: The IT Help Desk Support staff’s primary function is to be the first line of technology support for students, faculty, staff, and all other third-party users. In addition to this, the Technology Support staff is also responsible for assisting the other IT teams in their daily activities. This includes, but is not limited to, inventory, classroom setup and support, PC/AV support and repairs, and others.
SPECIFIC DUTIES:
- To be courteous to students at all times and service the needs of the students in order to prepare students for the world of work and participation in contemporary life.
- To promote the mission of Hodges University.
- To maintain a courteous and professional attitude with all constituents.
- To maintain all department documents, discussions and records in the strictest confidence so as not to breach the privacy of university employees.
- To provide the highest level of customer service to all constituents.
- To provide technical support to all students, faculty, staff, and all other third-party users.
- To educate and support users in the effective and efficient use of IT application systems.
- To ensure that data integrity and security is at all times adhered to.
- To promote a positive and effective team work environment.
- Keep track of user requests by using the appropriate tools for monitoring such requests.
- To assist in the functionality of all IT teams, this includes but not limited to: inventory, classroom setup and support, PC/AV support and repairs, and other equipment.
- To keep a continual training of current and planned applications used to perform job responsibilities.
- To assist in the deployment of projects when needed by other IT teams.
- To attend department meetings and student recognition ceremonies, as required, including graduation ceremony.
- To perform other duties as needed by the team and the organization overall.
MINIMUM QUALIFICATIONS:
Candidate must have an Associate’s Degree and/or related technical operations, system design, and system support experience and training. Experience in a similar position is preferred.
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