ESSENTIAL DUTIES AND RESPONSIBILITIES

Support enterprise information technology including all hardware, software, operating systems and communications equipment. Knowledge of software configuration and troubleshooting required. Working knowledge of Microsoft applications (Word, Excel, Power Point, Access, Outlook and Exchange). Exposure to Microsoft current operating systems and basic network trouble shooting procedures is required.

Responsible for day-to-day operations of IT systems in the area of administration, security, infrastructure integrity and level one technical support services for internal users at all levels of the organization.

• Function as a key member of the team and escalation point to provide day-to-day operation of production systems.
• Respond to and resolve operational problems and adhere to service level agreements
• Ensure capacity and stability of production systems environment is maintained at an acceptable level
• Provide input into the design of new technical features and architecture changes to production systems
• Perform Microsoft Windows system administration, installation, upgrades, patching, tuning, and troubleshooting on production systems
• Manage a Virtual Desktop Environment with an emphasis on Cloud based applications and services.
• IOS and Android administration with MDM software.
• Participate in planning and testing system and application level upgrades
• Perform troubleshooting and problem resolution activities with other support teams (e.g. IT Engineering, Microsoft Premier Support, vendors). Produce Root Cause Analysis that focuses on recommendations to lessons learned and avoid problem recurrence
• Maintain productive relationships with peer organizations & vendors
• Other duties as assigned
• Must possess excellent verbal and written communication skills.
  

  EDUCATION AND EXPERIENCE:

  Must have strong technical and problem-solving skills, people skills, and the ability to work well with all levels of management. Also, must respond quickly to changes, multi-task and be proactive. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  Experience Required:

  
  
  • Demonstrated knowledge of Microsoft Active Directory with experience in troubleshooting, identifying, and resolving issues quickly
  • Basic understanding of Security and identity management technologies (Digital Certificates, LDAP, SSO, etc.)
  • Basic understanding IP networking and Infrastructure services (TCP/IP packet analysis, DNS, DHCP, NAT, etc.)
  • Experience with developing technical documentation for deliverables and recommendations
  • Self-starter with the ability to work independently
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving aptitude
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)