• You have at least 2 years of IT experience in an environment supporting 250+ users, ideally in manufacturing industries?
• You can and you like analyzing sources of problems and implement resolutions?
• You can work under pressure and provide support in a 24/7 environment, and you are available for on call support?

This is the challenge you’ve been waiting for!

Based at our Brooklyn facility and using ServiceNow, your daily life will look like this:

• Provide helpdesk support for local and remote users.
• Isolate technical problems and escalating to proper IT Support group and work with them to resolve the issues.
• Install and configure laptops, printers, and other IT equipment.
• Update and maintain IT assets to ensure operability and security.
• Support local manufacturing operations team, act as a site liaison between the local site and corporate IT and execute Global IT projects locally.
• Maintain site asset inventory.

Some of the assets that you could provide us with:

• Experience with PC (Windows 10, OSX and IOS/ Android)
• Hands-on experience with Windows Servers 2016/2019, Active Directory and Group Policy
• Basic knowledge of networking fundamentals
• Previous experience with ERP/ MES/ESKO systems is an asset

Why join the team

• You will integrate a global organization, in strong growth and in full transformation.
• You will work with an IT team of more than 100 passionate experts, who help each other and collaborate actively.
• You will work daily in collaboration with professionals located all around the world.
• You will have all the coaching and training tools to ensure your success and your career development.

What we have to offer

• Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career.
• Development opportunities where your input makes a difference.
• Salary Range : $65,000.00 - $75,000.00 Salary/year plus bonus eligible + Benefits (Health, Vision, Dental, 401k, Tuition Reimbursement, Employee Assistance Program, Parental Leave). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Us
Global organization with its decision-making center in Montreal, TC Transcontinental, actively growing, is a leader in flexible packaging in North America and the largest printer in Canada. We are also the largest Canadian French-language educational publishing group. Our team has 8,300 employees worldwide, in 41 production facilities, with revenues of more C$3 billion for fiscal year ended October 30, 2022.

TC Transcontinental Packaging brings a distinctive blend of science, technology, and art together to create flexible packaging that preserves our customers' products and accentuates their brands on the store shelf. We specialize in extrusion, lamination, flexographic printing and converting of plastic and paper products. You will join a high-performing team that is passionate about creating the perfect package, no matter what industry.

Respect, teamwork, performance, and innovation are at the heart of our company, and we want to share these values with you. Join our family!

Learn more about us
https://www.facebook.com/tc.transcontinental/
https://twitter.com/TCTranscontinen
https://www.linkedin.com/company/tc-transcontinental
https://www.youtube.com/user/1Transcontinental

Job Types: Full-time, Permanent

Salary: $65,000.00 - $75,000.00 per year

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call
• Weekend availability

Work Location: One location

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