Position Summary

Reporting to the IT Manager, the IT Specialist provides targeted, high-level IT support for the systems, networks, and end users within the organization. In addition, the ideal candidate will be open to an all-encompassing approach to IT with branching responsibilities in server, database, cloud administration, Microsoft Office 365, and desktop support. Must be familiar with a variety of the field’s latest concepts, practices, and procedures.

Responsibilities

• Maintains performance and integrity of internal networks and connected computing environments.
• Creates maintains and periodically tests cloud-based disaster recovery systems and data backups for sensitive or critical IT assets.
• Protects the organizations data, software, hardware, and users by planning, coordinating and implementing network and system level security measures.
• Troubleshoots, diagnoses, and resolves hardware, software, system and network related issues escalated from the Help Desk.
• Creates and maintains inventory, network, and cost monitoring systems.
• Creates and updates SOPs (standing operating procedures).
• Consistently evaluates and reports on the technology needs of the organization’s facilities and initiatives.
• Identifies and presents IT process improvements.
• Proficient in Windows based operating systems, web-based applications, networking, desktop, server, and cloud computing environments.
• Possesses the ability to explain and train others on complicated technical concepts and workflows.
• Actively researches and applies recommended updates to OHI’s hardware and software infrastructure.
• Works with the VP of IT and IT Manager to develop and refine projects.
• Prepares and submits monthly activity reports to the VP of IT.
• Completes all mandatory in-services and attends all mandatory in-service meetings.
• Adheres to Corporate Compliance policies.
• Is highly accountable for one's own productivity. To maintain transparency, all projects must be represented clearly on a project board in Monday.com. Responsible for ensuring the board is always updated and accurate and that information is accessible to those that need it.
• Always provides excellent customer service.
• Appropriately responds to security threats and notifications from systems and/or staff in a timely manner.
• Adheres to Corporate Compliance policies.
• Maintains a monthly passing scorecard threshold at 80%.
• Other duties as assigned.

Education/Experience/Licensure

• Bachelor of Science in Mathematics, Economics, Computer Science, Information Management or Statistics is required.
• Discipline-specific technical certifications.
• Three to five years of experience in building, troubleshooting, and maintaining networks, cloud environments and Microsoft Windows-based operating systems.
• Strong customer service, leadership and relationship building skills.
• Active participation in ongoing education and additional certifications as appropriate
• Creativity and problem-solving skills for all issues and assigned tasks.
• Multi-tasking skills and flexibility to adapt to changing environments.
• Proficiency in Microsoft Office 365 is required.

Benefits:

• Paid Time Off (PTO)
• Holidays (8)
• Health Insurance
• Dental Benefits
• 401(k) + 5% match
• Group Term Life Insurance
• Flexible Spending Account

Pre-Employment Requirements:

• Physical
• Criminal Background Checks
• Drug Screening
• Tuberculosis Screening

Ocean Health Initiatives is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, Ocean Health does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

In accordance with New Jersey Executive order (COVID-19 No.283) in conjunction with the Federal CDC guidelines, COVID vaccinations are a requirement for Ocean Health Initiatives as well as many other Healthcare Organizations. Proof of full vaccination and the booster shot is required prior to the beginning date of employment. If you have a medical or religious contraindication, please inform Human Resources when the offer is extended.